It Support Specialist

14 hours ago

Bengaluru, Karnataka, India Ujoy Technology Full time

Role & responsibilities:

  • End-User Support: Provide technical support to employees regarding hardware, software, and networking issues, ensuring timely resolution of incidents.
  • Troubleshooting and Issue Resolution: Diagnose and resolve technical problems related to computers, servers, networks, and other IT-related equipment. Escalate issues as necessary.
  • System Maintenance: Perform routine maintenance tasks such as updates, patches, and backups to ensure the security and functionality of systems and networks.
  • Software and Hardware Installation: Install, configure, and maintain software applications, operating systems, and hardware for employees.
  • Network Support: Assist with maintaining and troubleshooting internal networks, VPNs, wireless connections, and other connectivity issues.
  • User Account Management: Administer user accounts, permissions, and access controls on various systems (Active Directory,ZOHO, etc.).
  • Documentation: Maintain detailed records of incidents, resolutions, and system configurations for future reference and compliance.
  • Training and Guidance: Provide training and guidance to staff on using hardware, software, and network resources efficiently.
  • Collaboration with IT Team: Work closely with other members of the IT team to deploy new technology and participate in system upgrades or projects.
  • Security: Assist in ensuring that all IT systems comply with security policies and standards to prevent unauthorized access and data breaches.
  • Inventory Management: Monitor and maintain an inventory of IT hardware and software to ensure proper tracking and timely replacements.
  • Helpdesk Management: Monitor and track all issues are closed within set TATs
  • Cost Control: Constantly drive cost reduction by optimizing and evaluating all internal systems

Preferred candidate profile:

  • Experience: Minimum of 8+ years of hands-on experience in IT support, technical troubleshooting, and user assistance.
  • Technical Expertise:
  • Proficiency with Windows, macOS, and Linux operating systems.
  • Familiarity with networking protocols, TCP/IP, VPNs, and troubleshooting connectivity issues.
  • Experience with hardware troubleshooting and replacement (e.g., laptops, desktops, printers, mobile devices).
  • Experience with Active Directory, Microsoft 365, ZOHO, and other user management platforms.
  • Problem-Solving Skills: Strong diagnostic and troubleshooting abilities to address technical issues effectively and efficiently.
  • Communication: Excellent verbal and written communication skills with the ability to explain technical issues to non-technical users.
  • Customer Service: A customer-focused mindset with the ability to manage and prioritize multiple support requests.

Additional Skills: (Nice to have):

  • Experience with remote desktop support and management tools (e.g., TeamViewer, AnyDesk, ConnectWise).
  • Basic scripting skills (e.g., PowerShell, Bash).
  • Knowledge of cloud-based systems (AWS, Azure).
  • Familiarity with enterprise software like Salesforce, ServiceNow, or Jira.

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