Helpdesk Executive

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

Ensuring end-to-end transport coverage

Are you a stickler for getting things done in their proper order? If so, then you might just be what we're looking for.

Reporting to the facility manager, you'll provide efficient and cost effective transport service to the client. You'll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation.

Likewise, you'll ensure that our staff log their boarding and initial pick up time—and that only those listed on our roster sheet are picked up. Should the need arise, you'll also make sure that approval is on hand for staff in need of pick up.

You'll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, you'll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed.

Furthermore, you'll be in charge of filling our log books upon arrival to the client's site, but leaving out any excess mileage.

Serving as a go-between among teams

Being a part of the JLL family, you'll be constantly collaborating with teams across the board—especially in this role. As the person in charge, you'll be central in supporting the transport team at the client's facility.  You'll also be responsible for keeping in touch with our vendor supervisors.

In addition, you'll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as you'll look into and prepare daily, weekly and monthly transport reports.

Sound like you? To apply you need to have:

A strong drive toward excellence

Working at JLL, you'll see yourself working with many of the industry's premier talents and innovators. That is why you must have a laser beam focus on excellence.

To land this job, you must be a graduate of any discipline with three to five years' experience in transport management in a BPO setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the table

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