Specialist - Helpdesk

Job Summary
Are you passionate about service excellence? Would you love to work for a global organisation that is doing more good for people and planet?

IFF is a global leader in food, beverage, health, biosciences and sensorial experiences. We are now seeking a highly motivated and results driven individual to join our Finance – Accounts Payable Invoice Processing function as Specialist.

Your Focus

As Specialist based out of our GBS in Hyderabad, India, you will be for processing invoices, reconciling accounts, and ensuring timely payments to vendors and suppliers.

The role reports to Assistant Manager/Operations Leader Operations.

How You Will Contribute

• Manage the complete Accounts Payable cycle in SAP, including invoice processing, payment execution, and vendor reconciliation.
• Collaborate cross-functionally to resolve vendor queries related to payments, invoices, and account status via phone, email, or helpdesk systems.
• Monitor daily email inflow, ensuring SLA adherence and timely, accurate responses within agreed turnaround times (TAT).
• Accurately process supplier invoices, ensuring proper matching with purchase orders and correct entry into the accounting system.
• Reconcile vendor statements and promptly address any discrepancies.
• Maintain comprehensive and compliant records of all supplier interactions and transactions.
• Investigate and resolve payment discrepancies in coordination with internal teams.
• Provide timely updates to suppliers regarding payment status and resolve issues proactively.
• Communicate process updates and distribute manuals to ensure operational consistency.
• Actively participate in team meetings and contribute to the implementation of new procedures and initiatives.
• Ensure all AP activities align with internal controls, company policies, and regulatory standards.
• Contribute to automation and process optimization initiatives.
• Document and maintain standard operating procedures, policies, and process guidelines.
• Manage internal communications related to AP policies, alerts, and updates via internal portals.
• Demonstrate excellent verbal and written communication skills with fluency in English.

What You Will Need To Be Successful

• Bachelor's degree in Commerce (B.Com) or Finance.
• Minimum 5 years of experience in Accounts Payable, with hands-on expertise in SAP.
• Proficient in Microsoft Office tools – Excel, Word, PowerPoint, and ServiceNow.
• Excellent verbal and written communication skills in English.
• Flexible to work in regional shifts and adaptable to changing business needs.
• Strong understanding of business processes and systems.
• Ability to work well under pressure and manage multiple priorities effectively.

IFF is an Equal Opportunity Employer.
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

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