Service Manager

4 days ago

Pune, Maharashtra, India Replus Engitech Full time ₹ 12,00,000 - ₹ 24,00,000 per year

The Service Engineer will be responsible for the installation, commissioning, maintenance, and technical support of Battery Energy Storage Systems (BESS) and Electric Vehicle (EV) systems at customer sites. The role requires hands-on experience with power electronics, inverters, and battery systems, ensuring safe, reliable, and high-quality service delivery.

Key Roles and Responsibilities:

1. Installation & Commissioning

  • Install and commission BESS and EV systems at customer sites as per technical specifications.
  • Conduct comprehensive testing and verification to ensure systems are fully operational and compliant with quality standards.

2. Maintenance & Repairs

  • Perform routine maintenance, troubleshooting, and repairs on BESS and EV systems as part of scheduled service activities.
  • Respond promptly to unscheduled breakdowns or faults, diagnosing and resolving issues efficiently to minimize downtime.
  • Replace or repair faulty components such as inverters, batteries, and power electronic parts.

3. Technical Support

  • Provide on-site and remote technical support to customers for optimal system performance.
  • Collaborate with the Regional Service Lead and technical teams to resolve complex issues.
  • Recommend solutions and share feedback to improve system reliability and customer satisfaction.

4. Customer Interaction & Documentation

  • Communicate professionally with customers to understand and address their service requirements.
  • Maintain accurate service records, including completion reports, parts used, and system observations.
  • Provide customers with documentation such as user manuals, maintenance schedules, and service reports.

5. Safety & Compliance

  • Follow all safety standards and company guidelines during installation and service activities.
  • Comply with regulations for handling and disposing of hazardous materials (e.g., lithium-ion batteries).
  • Report any safety or compliance concerns promptly to the Regional Service Lead.

6. Training & Skill Development

  • Continuously upgrade technical knowledge in BESS, EV technologies, and related power systems.
  • Attend internal and external training programs to stay current with new products and industry practices.

7. Inventory Management

  • Manage and maintain an adequate inventory of tools and spare parts required for service operations.
  • Ensure proper handling, storage, and documentation of parts and tools to minimize downtime.

Required Skills & Competencies

  • Strong knowledge of Battery Energy Storage Systems (BESS) and Electric Vehicle (EV) technology.
  • Understanding of power conversion equipment such as inverters, chargers, and controllers.
  • Ability to troubleshoot and resolve electrical, mechanical, and software-related issues in energy systems.
  • Proficiency with diagnostic tools, testing instruments, and service management software.
  • Strong adherence to safety protocols and attention to detail.

Experience & Qualifications

  • Experience: 510 years in service, maintenance, or technical support preferably in BESS, EV, or renewable energy systems.
  • Education: Diploma or Bachelors degree in Electrical / Electronics Engineering, Mechanical Engineering, Renewable Energy, or a related field.
  • Preferred: Hands-on experience with inverters, batteries, and power electronics.

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