Housekeeping Manager

17 hours ago

Bengaluru, Karnataka, India Zolo Full time ₹ 12,00,000 - ₹ 24,00,000 per year

About the Company

Zolo is India's largest managed living and hospitality platform, reimagining how people live,

travel, and invest. With a strong presence across multiple verticals — Co-Living, Hotels,

Hostels, Student Housing, Vacations and Zeassetz — Zolo offers a unique blend of comfort,

community, and operational excellence.

Our
Z Hotels
vertical represents the premium arm of Zolo's hospitality offerings — designed to

deliver exceptional guest experiences through world-class operations, service standards, and

attention to detail. The Housekeeping function is central to ensuring our promise of comfort,

hygiene, and presentation across every property.

Key Responsibilities

Operational Excellence

● Supervise daily housekeeping operations across rooms, public areas, and service spaces.

● Conduct routine inspections and audits to ensure adherence to Z Hotels' cleanliness and hygiene standards.

● Coordinate closely with Front Office, F&B, and Maintenance to deliver seamless guest experiences.

● Implement eco-friendly and sustainable housekeeping practices aligned with brand values.

Team Management

● Lead, train, and motivate a team of housekeeping staff and supervisors.

● Prepare staff rosters, manage attendance, and ensure adequate coverage for all shifts.

● Conduct regular performance reviews and skill development sessions for the team.

Inventory & Vendor Control

● Oversee housekeeping supplies, linen inventory, and uniform management.

● Coordinate with vendors for laundry, cleaning materials, and AMC services.

● Ensure cost efficiency while maintaining quality through smart procurement and usage control.

Quality & Compliance

● Maintain high guest satisfaction scores through timely responses and consistent service delivery.

● Ensure compliance with health, safety, and audit standards (internal & external).

● Handle guest feedback, complaints, and lost & found protocols professionally.

Reporting & Budgeting

● Prepare and manage housekeeping budgets for supplies, manpower, and consumables.

● Track KPIs such as guest satisfaction, audit scores, and cost per occupied room.

● Submit regular reports on performance metrics and process improvements.

What We're Looking For

Education

● Diploma or Degree in Hotel Management (BHM / DHM) preferred.

● Candidates with other degrees (B.Com / BBA / BBM) and relevant housekeeping experience will also be considered.

Skills & Experience

● 4–8 years of experience in housekeeping within hotels, serviced apartments, or facility management.

● Proven ability to lead and manage large housekeeping teams (20–40 members).

● Strong understanding of cleaning SOPs, audits, vendor management, and cost control.

● Familiarity with Property Management Systems (PMS) like OPERA, IDS, or PROTEL.

● Proficient in MS Excel and inventory tracking tools.

● Flexible to work in rotational shifts and multi-property environments.

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