Customer Service Representative

3 days ago


Greece Portugal Bulgaria, India Binance Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Job Description

Customer Service Representative (German)

Location: Portugal, Lisbon / Greece, Athens / Bulgaria, Sofia / Eastern Europe
Department: Customer Support
Employment Type: Full-time: Remote

Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100 countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations.

Customer Support is extremely important for us and we aim to create a platform where our users are well supported with excellent quality, fast response time and accurate information.

Support is via a live chat and phone, and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.

The best Customer Service Representatives are genuinely delighted to help customers. Theyre tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients shoes and advocate for them when necessary. Customer feedback is priceless, and our Customer Service Representatives can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they dont have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Responsibilities
  • Handle high amounts of live chat and phone calls
  • Identify and evaluate customers needs to deliver satisfaction
  • Provide accurate, valid and comprehensive information
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
Requirements
  • 1 years experience of proven customer facing experience or experience as a customer service representative
  • Fluent in English and German
  • Willing to work weekends and irregular hours which will include night shifts
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
  • Exceptional written communication skill and a good listener
  • Ability to multi-task, prioritise, and control time effectively
  • Knowledge of the cryptocurrency/blockchain field is a big plus
  • Multi-lingual capability is a big plus
Why Binance
  • Shape the future with the worlds leading blockchain ecosystem
  • Collaborate with world-class talent in a user-centric global organization with a flat structure
  • Tackle unique, fast-paced projects with autonomy in an innovative environment
  • Thrive in a results-driven workplace with opportunities for career growth and continuous learning
  • Competitive salary and company benefits
  • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.



  • Greece ,Portugal, India Binance Full time € 35,000 - € 45,000 per year

    Job Description Customer Service Representative (Polish) Location: Eastern Europe / Portugal, Lisbon / Greece, AthensDepartment: Customer SupportEmployment Type: Full-time, Remote Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million...


  • Spain ,Portugal, India LIferay Full time € 30,000 - € 60,000 per year

    Job Description About Liferay Liferay is a uniquely profitable B2B enterprise software company with 1,200 fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex...

  • Senior Web Designer

    2 days ago


    Bulgaria, India PROGRESS SOFTWARE Full time ₹ 30,000 - ₹ 60,000 per year

    Job Description Senior Web Designer - Maternity Cover Hybrid Location: Sofia, BulgariaDepartment: Marketing Apply nowJob Summary We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease. Were proud to have a...

  • C Full Stack Engineer

    20 hours ago


    Bulgaria, India PROGRESS SOFTWARE Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description C Full Stack Engineer Hybrid Location: Bulgaria, BulgariaDepartment: Software Engineering Apply nowJob Summary We are Progress (Nasdaq: PRGS) - a/the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease. Were proud to have a...


  • Bulgaria, India PROGRESS SOFTWARE Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Full-Stack Engineer .NET Hybrid Location: Sofia, BulgariaDepartment: Software Engineering Apply nowJob Summary We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. Were proud to have a diverse,...


  • Bulgaria, India PROGRESS SOFTWARE Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Senior Full-Stack Engineer .NET Hybrid Location: Sofia, BulgariaDepartment: Software Engineering Apply nowApply nowJob Summary We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. Were proud to...


  • Pune ,Greece, India IQVIA Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description Job Overview Plan and conduct independent audits to assess compliance with regulations, guidelines, and operating procedures. Prepare and distribute reports of findings to supervisor, operations staff, management, and customers. Provide consultation in interpretation of regulations, guidelines, policies, and procedures. Support management...


  • UK ,Portugal, India mindera Full time £ 90,000 - £ 1,20,000 per year

    Job Description We are looking for an Hyperion Engineer to join our team and consult with our clients to communicate their software needs to our development team and demonstrate software products to our customers when required.RequirementsExperience in Hyperion essbase, cubes, FR STUDIO, workspace, shared service, reporting (commercial finance and...

  • FinCrime Analyst

    2 days ago


    Mexico ,Lithuania ,Portugal ,Poland, India Revolut Full time € 16,800 - € 32,400 per year

    Job Description About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products including spending, saving, investing, exchanging, travelling, and more help our 60 million customers get more from their money every day. As we...

  • FinCrime Analyst

    2 days ago


    Portugal ,Ukraine ,Poland, India Revolut Full time ₹ 30,000 - ₹ 60,000 per year

    Job Description About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products including spending, saving, investing, exchanging, travelling, and more help our 55 million customers get more from their money every day. As we...