Customer Service Representative

2 days ago

Greece Portugal, India Binance Full time € 35,000 - € 45,000 per year
Job Description

Customer Service Representative (Polish)

Location: Eastern Europe / Portugal, Lisbon / Greece, Athens
Department: Customer Support
Employment Type: Full-time, Remote

Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100 countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities
  • Handle high amounts of live chat and phone calls
  • Identify and evaluate customers needs to deliver satisfaction
  • Provide accurate, valid and comprehensive information
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
Requirements
  • Bachelor degree or above.
  • Proficiency in both Polish and English is required to effectively communicate with stakeholders
  • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
  • High level of honesty and integrity. Proactive and meticulous.
  • A sense of responsibility and teamwork spirit.
  • Ability to work under pressure, strong communication skills.
  • Willing to work under different work shifts, including night shifts.
Why Binance
  • Shape the future with the worlds leading blockchain ecosystem
  • Collaborate with world-class talent in a user-centric global organization with a flat structure
  • Tackle unique, fast-paced projects with autonomy in an innovative environment
  • Thrive in a results-driven workplace with opportunities for career growth and continuous learning
  • Competitive salary and company benefits
  • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

  • Customer Service Representative

    2 days ago

    Greece ,Portugal ,Bulgaria, India Binance Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description Customer Service Representative (German) Location: Portugal, Lisbon / Greece, Athens / Bulgaria, Sofia / Eastern EuropeDepartment: Customer SupportEmployment Type: Full-time: Remote Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by...

  • Sales Development Representative

    2 days ago

    Spain ,Portugal, India LIferay Full time € 30,000 - € 60,000 per year

    Job Description About Liferay Liferay is a uniquely profitable B2B enterprise software company with 1,200 fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex...

  • ISO 27001 Implementor/Auditor

    20 hours ago

    Pune ,Greece, India IQVIA Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description Job Overview Plan and conduct independent audits to assess compliance with regulations, guidelines, and operating procedures. Prepare and distribute reports of findings to supervisor, operations staff, management, and customers. Provide consultation in interpretation of regulations, guidelines, policies, and procedures. Support management...

  • Senior Hyperion Developer

    2 days ago

    UK ,Portugal, India mindera Full time £ 90,000 - £ 1,20,000 per year

    Job Description We are looking for an Hyperion Engineer to join our team and consult with our clients to communicate their software needs to our development team and demonstrate software products to our customers when required.RequirementsExperience in Hyperion essbase, cubes, FR STUDIO, workspace, shared service, reporting (commercial finance and...

  • FinCrime Analyst

    2 days ago

    Mexico ,Lithuania ,Portugal ,Poland, India Revolut Full time € 16,800 - € 32,400 per year

    Job Description About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products including spending, saving, investing, exchanging, travelling, and more help our 60 million customers get more from their money every day. As we...

  • FinCrime Analyst

    2 days ago

    Portugal ,Ukraine ,Poland, India Revolut Full time ₹ 30,000 - ₹ 60,000 per year

    Job Description About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products including spending, saving, investing, exchanging, travelling, and more help our 55 million customers get more from their money every day. As we...

  • Data Analyst

    20 hours ago

    Chennai ,Portugal, India VESTAS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Vestas is the world leader in wind technology and a defining force in the development of the wind power industry. Vestas core business comprises the development, manufacture, sale, marketing, and maintenance of Wind Turbines. Come and join us at Vestas Product Applications & Controls R&D > Turbine Control Software Module > QA & Testing ...

  • Business Risk Manager

    21 hours ago

    Spain ,Portugal ,Poland, India Revolut Full time € 60,000 - € 90,000 per year

    Job Description About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products including spending, saving, investing, exchanging, travelling, and more help our 60 million customers get more from their money every day. As we...

  • Business Risk Manager

    2 days ago

    Spain ,Portugal ,Poland, India Revolut Full time € 40,000 - € 80,000 per year

    Job Description About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products including spending, saving, investing, exchanging, travelling, and more help our 60 million customers get more from their money every day. As we...

  • Specialist / Lead engineer- FEA-Dynamics

    2 days ago

    Chennai ,Denmark ,Portugal, India VESTAS Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description Vestas is the world leader in wind technology and a motivation in the development of the wind power industry. Vestas core business comprises the development, manufacture, sale, marketing and maintenance of Wind Turbines. Come and join us at VestasResearch & Development (R&D) > Tower R&D > Tower Value Engineering Offshore Tower Module in...