Program Manager

About the Role

We are looking for an experienced Salesforce Delivery Manager / Program Manager - Salesforce to lead the offshore delivery of large-scale Salesforce programs. This role will oversee cross-functional teams, ensure project excellence, and drive customer success across Sales Cloud, Marketing Cloud, CPQ, MuleSoft, and Agent Force engagements.

Key Responsibilities

• Lead and mentor project managers, technical teams, and customer success professionals.
• Manage end-to-end delivery, ensuring on-time, high-quality project execution.
• Define and enforce Salesforce-specific project management best practices.
• Oversee project portfolio and act as escalation point for critical programs.
• Align delivery strategies with business goals and drive margin improvements.
• Build strong client relationships, regularly engage for feedback, and identify growth opportunities.

• Optimize resource allocation, utilization, and cost efficiency.

• Improve profit margins across projects through efficient delivery and cost management.

• Maintain tight control over operational expenditures to ensure budget alignment.

• Support company financial goals by meeting revenue targets and improving profitability.

• Collaborate across Salesforce practice areasfrom strategy to managed services.
• Collaborate and support Sales Team in execution of go to market and Pre-Sales activities

Qualifications

• 18+ years in IT with 12+ years of Salesforce delivery leadership experience.
• Proven success in managing complex Salesforce programs across multiple clouds.
• Strong expertise in Sales Cloud, Marketing Cloud, CPQ, MuleSoft, and Agent Force.
• Excellent leadership, communication, and stakeholder management skills.
• Salesforce certifications (e.g., Sales Cloud Consultant, CPQ Specialist, Integration Architect) preferred.

Key Responsibilities in Detail.

• Leadership & Team Management

• Lead, mentor, and manage cross-functional teams including customer success professionals, project managers, and technical staff.

• Foster a collaborative, high-performing, and results-driven team culture.

• Delivery Management & Governance

• Provide end-to-end delivery leadership across programs and projects, ensuring adherence to CTs delivery methodology.

• Act as a delivery manager for high-priority engagements and serve as an escalation point for other programs.

• Oversee a portfolio of projects to ensure strategic alignment, risk mitigation, and on-time delivery.

• Strategic Planning & Execution

• Define and implement delivery strategies aligned with CT's business objectives.

• Shape solutions, define scopes, establish operating models, and lead smooth transitions from sales to delivery.

• Orchestrate business transformation, solution implementation, and optimization programs, including roadmaps, data-driven experience design, and platform rollouts.

• Resource Management

• Allocate and optimize resources across projects and programs to ensure balanced workloads and efficiency.

• Monitor team utilization and adjust plans as needed to meet evolving priorities.

• Client Engagement & Relationship Management

• Build and maintain strong client relationships, understanding their business goals and aligning delivery to their success.

• Engage regularly for feedback and identify growth or upsell opportunities.

• Collaborate across Salesforce Business Units (from Strategy to Managed Services) and internal stakeholders to ensure customer success.

• Salesforce Practice Delivery Excellence

• Define and enforce project management best practices specific to Salesforce delivery.

• Ensure alignment with Salesforce BU goals and support financial performance, including revenue targets.

• Financial Management

• Achieve Salesforce practice revenue goals and contribute to overall business growth.

• Improve profit margins across projects through efficient delivery and cost management.

• Maintain tight control over operational expenditures to ensure budget alignment.

• Reporting & Performance Monitoring

• Review performance dashboards and reports, highlighting KPIs for leadership.

• Evaluate and prioritize new initiatives based on strategic value and business impact.
• Establish metrics to measure project and program outcomes and drive continuous improvement.