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Program Manager
2 weeks ago
About the Role
We are looking for an experienced Salesforce Delivery Manager / Program Manager - Salesforce to lead the offshore delivery of large-scale Salesforce programs. This role will oversee cross-functional teams, ensure project excellence, and drive customer success across Sales Cloud, Marketing Cloud, CPQ, MuleSoft, and Agent Force engagements.
Key Responsibilities
- Lead and mentor project managers, technical teams, and customer success professionals.
- Manage end-to-end delivery, ensuring on-time, high-quality project execution.
- Define and enforce Salesforce-specific project management best practices.
- Oversee project portfolio and act as escalation point for critical programs.
- Align delivery strategies with business goals and drive margin improvements.
- Build strong client relationships, regularly engage for feedback, and identify growth opportunities.
Optimize resource allocation, utilization, and cost efficiency.
Improve profit margins across projects through efficient delivery and cost management.
Maintain tight control over operational expenditures to ensure budget alignment.
Support company financial goals by meeting revenue targets and improving profitability.
- Collaborate across Salesforce practice areasfrom strategy to managed services.
- Collaborate and support Sales Team in execution of go to market and Pre-Sales activities
Qualifications
- 18+ years in IT with 12+ years of Salesforce delivery leadership experience.
- Proven success in managing complex Salesforce programs across multiple clouds.
- Strong expertise in Sales Cloud, Marketing Cloud, CPQ, MuleSoft, and Agent Force.
- Excellent leadership, communication, and stakeholder management skills.
- Salesforce certifications (e.g., Sales Cloud Consultant, CPQ Specialist, Integration Architect) preferred.
Key Responsibilities in Detail.
Leadership & Team Management
Lead, mentor, and manage cross-functional teams including customer success professionals, project managers, and technical staff.
Foster a collaborative, high-performing, and results-driven team culture.
Delivery Management & Governance
Provide end-to-end delivery leadership across programs and projects, ensuring adherence to CTs delivery methodology.
- Act as a delivery manager for high-priority engagements and serve as an escalation point for other programs.
Oversee a portfolio of projects to ensure strategic alignment, risk mitigation, and on-time delivery.
Strategic Planning & Execution
Define and implement delivery strategies aligned with CT's business objectives.
- Shape solutions, define scopes, establish operating models, and lead smooth transitions from sales to delivery.
Orchestrate business transformation, solution implementation, and optimization programs, including roadmaps, data-driven experience design, and platform rollouts.
Resource Management
Allocate and optimize resources across projects and programs to ensure balanced workloads and efficiency.
Monitor team utilization and adjust plans as needed to meet evolving priorities.
Client Engagement & Relationship Management
Build and maintain strong client relationships, understanding their business goals and aligning delivery to their success.
- Engage regularly for feedback and identify growth or upsell opportunities.
Collaborate across Salesforce Business Units (from Strategy to Managed Services) and internal stakeholders to ensure customer success.
Salesforce Practice Delivery Excellence
Define and enforce project management best practices specific to Salesforce delivery.
Ensure alignment with Salesforce BU goals and support financial performance, including revenue targets.
Financial Management
Achieve Salesforce practice revenue goals and contribute to overall business growth.
- Improve profit margins across projects through efficient delivery and cost management.
Maintain tight control over operational expenditures to ensure budget alignment.
Reporting & Performance Monitoring
Review performance dashboards and reports, highlighting KPIs for leadership.
- Evaluate and prioritize new initiatives based on strategic value and business impact.
- Establish metrics to measure project and program outcomes and drive continuous improvement.