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Program Manager

2 weeks ago

Hyderabad, Telangana, India CAMBRIDGE TECHNOLOGY ENTERPRISES (CTE) Full time US$ 1,04,000 - US$ 1,30,878 per year

About the Role

We are looking for an experienced Salesforce Delivery Manager / Program Manager - Salesforce to lead the offshore delivery of large-scale Salesforce programs. This role will oversee cross-functional teams, ensure project excellence, and drive customer success across Sales Cloud, Marketing Cloud, CPQ, MuleSoft, and Agent Force engagements.

Key Responsibilities

  • Lead and mentor project managers, technical teams, and customer success professionals.
  • Manage end-to-end delivery, ensuring on-time, high-quality project execution.
  • Define and enforce Salesforce-specific project management best practices.
  • Oversee project portfolio and act as escalation point for critical programs.
  • Align delivery strategies with business goals and drive margin improvements.
  • Build strong client relationships, regularly engage for feedback, and identify growth opportunities.

  • Optimize resource allocation, utilization, and cost efficiency.

  • Improve profit margins across projects through efficient delivery and cost management.

  • Maintain tight control over operational expenditures to ensure budget alignment.

  • Support company financial goals by meeting revenue targets and improving profitability.

  • Collaborate across Salesforce practice areasfrom strategy to managed services.
  • Collaborate and support Sales Team in execution of go to market and Pre-Sales activities

Qualifications

  • 18+ years in IT with 12+ years of Salesforce delivery leadership experience.
  • Proven success in managing complex Salesforce programs across multiple clouds.
  • Strong expertise in Sales Cloud, Marketing Cloud, CPQ, MuleSoft, and Agent Force.
  • Excellent leadership, communication, and stakeholder management skills.
  • Salesforce certifications (e.g., Sales Cloud Consultant, CPQ Specialist, Integration Architect) preferred.

Key Responsibilities in Detail.

  • Leadership & Team Management

  • Lead, mentor, and manage cross-functional teams including customer success professionals, project managers, and technical staff.

  • Foster a collaborative, high-performing, and results-driven team culture.

  • Delivery Management & Governance

  • Provide end-to-end delivery leadership across programs and projects, ensuring adherence to CTs delivery methodology.

  • Act as a delivery manager for high-priority engagements and serve as an escalation point for other programs.

  • Oversee a portfolio of projects to ensure strategic alignment, risk mitigation, and on-time delivery.

  • Strategic Planning & Execution

  • Define and implement delivery strategies aligned with CT's business objectives.

  • Shape solutions, define scopes, establish operating models, and lead smooth transitions from sales to delivery.

  • Orchestrate business transformation, solution implementation, and optimization programs, including roadmaps, data-driven experience design, and platform rollouts.

  • Resource Management

  • Allocate and optimize resources across projects and programs to ensure balanced workloads and efficiency.

  • Monitor team utilization and adjust plans as needed to meet evolving priorities.

  • Client Engagement & Relationship Management

  • Build and maintain strong client relationships, understanding their business goals and aligning delivery to their success.

  • Engage regularly for feedback and identify growth or upsell opportunities.

  • Collaborate across Salesforce Business Units (from Strategy to Managed Services) and internal stakeholders to ensure customer success.

  • Salesforce Practice Delivery Excellence

  • Define and enforce project management best practices specific to Salesforce delivery.

  • Ensure alignment with Salesforce BU goals and support financial performance, including revenue targets.

  • Financial Management

  • Achieve Salesforce practice revenue goals and contribute to overall business growth.

  • Improve profit margins across projects through efficient delivery and cost management.

  • Maintain tight control over operational expenditures to ensure budget alignment.

  • Reporting & Performance Monitoring

  • Review performance dashboards and reports, highlighting KPIs for leadership.

  • Evaluate and prioritize new initiatives based on strategic value and business impact.
  • Establish metrics to measure project and program outcomes and drive continuous improvement.