Program Manager
2 days ago
We are looking for a skilled Program Manager with 5-12 years of experience to manage complex customer projects from design and development to production, ensuring end-to-end delivery excellence and customer delight. The ideal candidate will have a strong background in managing programs and leading teams, with excellent communication and interpersonal skills.
Roles and Responsibility
- Manage complex customer projects from design and development to production, ensuring end-to-end delivery responsibility.
- Interface and engage with customers at a strategic level, meeting current project requirements and forecasting needs or issues.
- Ensure timely completion of all customer feedback processes and define resources and schedules for program implementation.
- Oversee the launch of multiple projects from concept to delivery, aligning with various stakeholders and communicating effectively with multi-country, multi-culture teams.
- Contribute to the industrialization drive of the company, fostering a culture of delivering more value for less.
- Build mechanisms for individuals and teams to innovate and reward such actions continuously.
- Ensure overall program delivery is within budget, up to quality standards, and on schedule, while maintaining internal and client-driven quality and compliance norms across multiple projects.
- Support and cultivate a culture of completing documentation and reviews, particularly post-project knowledge management.
- Create and maintain program-level dashboards to enable effective project management and promote teamwork, motivating, mentoring, and developing subordinates, resolving conflicts as needed.
- Align with multiple units across the company and offshore/offshore teams to create an effective value chain for customers.
- Ensure skillsets in the team are built with necessary certifications and play the role of Mentor and Coach, assessing and developing technical/professional capabilities.
Job Requirements
- Minimum 5 years of experience in program management, preferably in the employment/recruitment services industry.
- Strong understanding of program management principles, including project planning, execution, and monitoring.
- Excellent communication, interpersonal, and leadership skills, with the ability to motivate and mentor team members.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
- Strong analytical and problem-solving skills, with attention to detail and the ability to meet quality standards.
- Experience in managing budgets, scheduling, and resource allocation, with a focus on profitability and cost-effectiveness.
- Bachelor's degree required; relevant field preferred.
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