Sr. Associate
2 weeks ago
Job Description
- Manage day to day production and ensure SLAs are met
- Monitor analyses and report on trends in the key underwriting performance drivers
- Understanding of processing end-to-end underwriting cycle in clients application.
- Knowledge of up-stream and down-stream processes of underwriting and how they are linked with each other
• Queue management effectively managing and monitoring the queue - Perform deep dive audits and report out severity alerts process gaps
• Root cause analysis on feedback received from internal or external audits - Review departmental procedure manuals for completeness and report out any possible gaps
- Discuss process updates with operations and training teams to develop clear understanding around the changes
- Perform accreditation for new hires as per the defined guidelines
- Perform additional audits are for agents identified under bottom quartiles and training need identification exercise is conducted by collaborating with operations and training team
- Publish weekly and monthly accuracy reports to the stakeholders
- Contribute towards process improvements through brainwaves and kaizen
Qualifications
- Minimum Graduate
• 2-3 years P&C underwriting experience in London Market specially in Lloyds Insurance
5 Days Working
Rotational shifts and offs
One side cab provided
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