Associate/senior Associate

3 weeks ago

Gurgaon, Haryana, India Infosec Ventures Full time

About the job Role Associate Sr Associate - Customer SuccessWho are we looking forAssociate Customer Success drives value for clients by optimizing managing business processes synthesizing data at regular intervals maintaining high-quality standards applying automation leveraging cutting edge technology performing analyses updating business rules presenting results to the clients answering queries on deliverables and generating focused insights Experience Min 1-2 Years of work experienceRequirements - Candidates having exposure to the Cybersecurity industry will be preferred not mandatory - Past experience in working with Advanced Excel and in making powerful presentations will be a plus - We welcome candidates with a range of degrees and backgrounds though sustained success with a significant volume of analytic and quantitative coursework is required - Any bachelor s or master s degree in engineering Operations Management Research MIS Management Science Applied Mathematics Statistics or Econometrics will be entertained Roles 1 Developing and managing client portfolios 2 Analyzing customer data to improve customer experience 3 Hold product demonstrations for customers improve onboarding processes 4 Mediate between clients and the organization to achieve end goals 5 Handling and resolving customer requests and complaints 6 Minimize customer churn to increase customer retention What You expect from us - Competitive salary- Technical coaching to ensure continuous professional growth- Awards recognition for your hard work ref updazz com

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