Service Coordinator

3 days ago

Chennai, Tamil Nadu, India Zebronics Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Roles & responsibilities

  • Serve as the main point of contact for customers seeking service information, updates, or assistance.
  • Address customer inquiries, concerns, and service related issues promptly and professionally,
  • Track service requests and escalate issues when necessary to ensure resolution.
  • Schedule and assign service calls or tasks to appropriate technicians or service teams.
  • Monitor the progress of service tasks to ensure that deadlines are met and quality standards are upheld.
  • Collaborate with various departments (ex, operations, field teams, and management) to streamline workflows.
  • Maintain accurate and up-to-date records of all service requests, schedules, and customer interactions.
  • Prepare and submit daily, weekly, or monthly reports on service status, customer feedback, and team performance.
  • Coordinate with external vendors or service providers to ensure timely delivery and resolution of third-party services.
  • Ensure vendors adhere to company standards and timelines.
  • Identify and resolve service related issues in a proactive manner.
  • Follow up with customers to ensure satisfaction and resolve any outstanding issues.
  • Recommend and implement improvements to processes, tools, and procedures to increase efficiency and service quality.

Preferred candidate profile

  • A Graduate with any degree can apply.
  • Freshers will be given priority.
  • Male candidates preferred.
  • Spoken Hindi is mandatory
  • Preference will be given to candidates living in an around Madhavaram.

Work location:

No 89 1st Floor SSM Estate, Grand Northern Trunk Rd, Madhavaram, Chennai, Tamil Nadu

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