IT Service Desk Analyst

2 days ago


Kanpur, Uttar Pradesh, India Tata Consultancy Services Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Dear Candidate

Greetings from TCS

TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

Role: IT Service Desk Analyst

Location: Bangalore

Experience Range: 2 to 4 years

Job Description:

Desired Competencies:

  • Infrastructure technical support experience -
  • Willingness to work in night shifts and weekends -
  • Good functional knowledge of desktop/hardware/messaging/networks -
  • Excellent communication skills

Good To Have:

  • CompTIA A+, N+, ITIL Foundation certification

Expectations From The Role:

  • Voice and chat support
  • Technical troubleshooting mainly related to desktop/OS, Networking, Messaging and application support
  • Excellent Customer handling/soft skills
  • Logging incidents and service requests and manage their lifecycle
  • Willingness to learn

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