Assistant Manager, Service Delivery

4 days ago


Yelahanka, Karnataka, India ReSource Pro Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Company Description

ReSource Pro is a trusted partner for insurance organizations, focusing on optimizing performance, streamlining operations, and driving growth. Serving over 2,000 carriers, brokers, wholesalers, and MGAs, ReSource Pro is a market leader in insurance process and workflow optimization and strategic operating model transformation. The company maintains a client retention rate of over 96% for more than a decade and is the only firm in the insurance industry to be listed on the Inc. 5000 list 16 times, placing it among the top 0.02% of repeat honorees in the list's history.

Role Description

This is a full-time, on-site role located in Bengaluru North for an Assistant Manager, Service Delivery. The Assistant Manager, Service Delivery will be responsible for overseeing service delivery management and ensuring customer satisfaction. Day-to-day tasks include managing IT service management processes, coordinating customer service activities, and ensuring efficient service delivery. The role involves direct interaction with customers to resolve issues and enhance their service experience.

Qualifications

  • Service Delivery Management, Service Delivery skills
  • Customer Satisfaction, Customer Service skills
  • IT Service Management skills
  • Excellent written and verbal communication skills
  • Strong problem-solving and analytical skills
  • Ability to work effectively in a fast-paced environment
  • Bachelor's degree in Business, IT, or related field
  • Previous experience in service delivery or customer service roles is a plus

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