Automation Engineer

2 weeks ago

Chandigarh Mohali, India Alaric Ventures Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role & responsibilities


• Design and maintain automation workflows and integrations across ConnectWise PSA, RMM (Asio/ScreenConnect), and related systems.

• Develop and manage cross-platform API integrations (e.g., SentinelOne, Auvik, Duo, DNSFilter, VulScan, etc.).

• Architect and optimize policies and automations to improve efficiency, alert fidelity, and ticket routing.

• Oversee RMM and PSA configuration standards, global roles, and automation libraries.

• Manage version upgrades, system testing, and deployment processes.

• Act as final escalation point for complex automation or integration issues.

• Mentor and guide Level 1 and Level 2 engineers.

• Document integrations, workflows, and processes in ITGlue.

Required Qualifications


• 5+ years in IT automation or managed service operations.

• Deep expertise in ConnectWise PSA and RMM (Asio/ScreenConnect).

• Strong scripting experience (PowerShell, Python, or equivalent).

• Proven experience designing secure and scalable automation solutions.

• Experience with SentinelOne, Auvik, Duo, DNSFilter, and other MSP tools.

• Excellent communication and leadership skills.

Preferred candidate profile


• API development and integration experience.

• Advanced RMM or automation certifications.

• Familiarity with ITIL and MSP service delivery models.

• Experience leading offshore or distributed technical teams.

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