Center Manager

7 days ago

Bengaluru, Karnataka, India Max New York Life insurance Co Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year
Job Description

Career Opportunities Position

Center Manager- Bancassurance

Band

4

Reporting to

Regional Manager - Bancassurance

Function

Bancassurance- YBL Sales

Key Responsibility Areas:
  • Recruit, train and supervise executives to achieve the agreed business targets and insurance sales in the defined cluster (40 and odd branches) and building a progressive partnership with the bank.
  • Manage the discrepancies at the cluster level, provide support for ongoing issue resolution, manage initiatives deployed, providing induction and on-the-job training for Ops processes and workflows to team in order to achieve operations excellence & derive customer satisfaction.
  • Participate in the hiring process, counsel and mentor performance, conduct fortnightly PRPs, co-create and implement recognition platforms in order to build a capable and motivated team in the Yes Bank Relationship.
  • Anticipate training requirements for the partner and lead the development and deployment of partner training programs in order to increase the selling effectiveness of owned as well partner teams.
  • Ensure that the system requirements are met in order to make the relationship productive, mutually beneficial, and compliant with all regulatory requirements.
  • Deploy and monitor implementation, specifically bank staff contests/R&R, in order to accelerate revenue generation with the channel.
Measure of Success:
  • CBP, Case Size, manmonths, Paid cases
  • Initiatives deployed - Plan vs actual
  • Customer satisfaction scores
  • Hiring vs objectives
  • Employee Satisfaction Scores
  • Feedback from Partner
  • Channel Partner feedback
  • Adverse observations in Audit Scores
  • Incremental business results (Leads / policies etc.), Spend - Budget vs. actual
Desired qualifications and experience:
  • Master of Business Administration or equivalent
  • 5-7 years of experience in Sales, prior experience in Insurance essential with minimum 2 years of team handling experience.
Locations

Bangalore, KA, IN

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