Associate Center Manager

1 week ago

Bengaluru, Karnataka, India CultFit Full time ₹ 9,00,000 - ₹ 12,00,000 per year

This job is provided by Description

The Operations function at Cultt is responsible for driving in-center sales, customer experience, inventory management, customer troubleshooting and people management.

Key responsibilities

  • Sales:
  • Responsible for promoting and selling memberships to potential new clients
  • Walk-ins/Trials -Responsible for achieving target by driving conversion
  • Responsible for Upselling
  • Should maintain record of every interaction with new user
  • Should enter all details of customers, walks ins on internal tools
  • Operations:
  • Managing center experience and incremental enhancements
  • Timely Opening and Closing of the center
  • Inventory management: Ensure inventory of essentials, supplies and equipment, responsible for both stocking and re-ordering (rst-aid, stationary, water, towels etc.)
  • Managing classes and workouts
  • Ensuring punctuality of trainers and classes
  • Handle issues with respect to attendance, equipment and space availability
  • Customer interactions and troubleshooting
  • Interact with walk-ins and prospective clients
  • Improving member attendance through meet and greet, familiarity building and creating a welcoming atmosphere
  • Take feedback from members and partners about classes and document the same
  • Handle issues that may lead to consumer experience during or pre/post class
  • Center facility audits and inputs
  • Ensure that we do daily audits of the center and facility including all supplies and essentials

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