IT Command Center Manager

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Job Summary

The Manager, IT Command Center is the subject matter expert and responsible for managing and monitoring Bread Financials IT infrastructure. This role will spend a majority of their time working in the IT Command Center, SOC and other focused on incident management and remediation. This candidate should be a continuous learner, adaptable and a critical thinker.

Essential Job Functions

• Plan and execute staffing projections and development plans for front-line associates. Document progress and implement corrective actions as needed. Serve as a SME, training less experienced IT Command Center Analysts. Show urgency and commitment for 24/7 operations, participating in the on-call rotation. - (30%)
• Analyze, diagnose, and resolve IT incidents proactively and escalate issues to technical support groups as appropriate. Analyze system errors and take corrective action. Analyze and manipulate processing schedules in accordance to established procedures and service level expectations. - (25%)
• Manage production systems to ensure efficient and effective processing. Perform testing as required, to confirm network availability and resiliency. Identify risks, and communicate and mitigate them utilizing the Incident and Problem Management processes. - (25%)
• Collaborate with IT Team in developing solutions to known problems to ensure the availability of production systems. Communicate general, technical and operational policies, procedures and best practices. Respond to complex problems escalated by leadership. Provide clear and concise executive level communication and updates on status, issues and risks. - (20%)

Minimum Qualifications

• Bachelor's Degree in Information Systems, Information Technology, Computer Science or related field of study.
• 7+ years of experience working in a network operations center, SOC, or other operations center environment.
• 3+ years of experience leading a team of people in a work setting.

Preferred Qualifications

• Master's Degree in Information Systems, Information Technology, Computer Science or related field of study.
• ITILv4 Foundations Certification
• 8+ years of experience working in a network operations center, SOC, or other operations center environment.
• 5+ years of experience leading a team of people in a work setting.

Skills

• Communication
• Working Independently
• Problem Solving
• Microsoft Office
• Monitoring Tools
• Microsoft PowerShell
• Python (Programming Language)
• Information Technology Infrastructure Library (ITIL)
• Network Operations Center (NOC)
• ServiceNow Platform

Reports To: Senior Manager and above

Direct Reports:

Work Environment

• Full time in-office requirement. This role supports a 24/7 operational environment. Shifts could vary depending on the need of the business.

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

About Bread Financial

At Bread Financial, you'll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We've been consistently recognized as a best place to work nationally and in many markets and we're proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread Financial

(NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending, and saving solutions to millions of U.S consumers. Our payment solutions, including Bread Financial general purpose credit cards and savings products, empower our customers and their passions for a better life. Additionally, we deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, jewelry and specialty apparel through our private label and co-brand credit cards and pay-over-time products providing choice and value to our shared customers.

To learn more about Bread Financial, our global associates and our sustainability commitments, visit

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• All job offers are contingent upon successful completion of credit and background checks.
• Bread Financial is an Equal Opportunity Employer.

Job Family:

Information Technology

Job Type:

Regular