Technical Support Analyst

20 hours ago


Cochin, Kerala, India Dynamed Healthcare Solutions Pvt. Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

About the Role:

We're looking for a proactive and detail-oriented
Support Analyst
to join our team. In this role, you'll provide L1 and L2 technical support to both internal teams and external clients, ensuring smooth day-to-day operations and quick resolution of technical issues.

Key Responsibilities:

  • Respond to support requests from internal users and external clients.
  • Provide Level 1 and Level 2 technical support for hardware, software, and network issues.
  • Troubleshoot, diagnose, and escalate issues as needed.
  • Keep users informed throughout the resolution process.
  • Maintain clear documentation of support activities and contribute to a knowledge base.

Requirements:

  • Bachelor's degree in Computer Science, IT, or a related field.
  • Experience in the
    Healthcare domain
    is required.
  • Prior experience in IT support or a similar role.
  • Strong communication and problem-solving skills.
  • Solid understanding of technical systems and best practices.
  • Ability to work collaboratively across departments.

Bonus:
Knowledge of current trends and tools in IT support and service management.



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