Client Serving Manager- 9 to 12 years- Mumbai

Project Manager (Grade B2/C1) – Client Servicing Manager

We are seeking a Client Servicing Project Manager who brings the maturity and marketing versatility of a true generalist and can lead end-to-end marketing projects with confidence, clarity, and accountability acting as a trusted partner to clients.

This role requires strong client engagement capabilities, and a comprehensive understanding of entire project lifecycle, Project Management best practices and marketing execution across channels.

You will serve as the primary point of contact for client-facing teams, ensuring clear communication on project scope, timelines, risks, and deliverables. You will work closely with cross-functional teams including Creative, Content, Technical, Account Management and Senior Leadership teams to ensure high-quality delivery that aligns with client expectations.

You bring a consultative mindset, a structured approach to planning, and the ability to manage ambiguity in fast-paced environments. You are self-driven, solution-oriented, and confident in navigating complex stakeholder landscapes.

Strong communication, attention to detail, and experience in managing large scale projects for multi-market, multi-format marketing programs are essential.

• Serve as an internal subject matter expert in project management, with specialized knowledge in Creative production across Print, Digital, and Broadcast domains, providing quick, clear, and accurate responses to internal and client inquiries.
• Be the SPOC of all client requests and ensure successful delivery of projects on time, within scope, and on budget, while fostering a collaborative and client-centric team environment.
• Provide regular project updates to the client's primary point of contact, clearly communicating progress, potential risks, and any adjustments to the plan, and budgets.
• Manage and optimize internal workflows to maximize productivity, ensuring timely project execution while meeting or exceeding client expectations.
• Oversee project execution, including scope changes, briefing, and progress tracking, ensuring all project changes are communicated and documented with clients and stakeholders.
• Utilize expertise in technical and functional specifications to effectively communicate project requirements and deliverables, ensuring alignment between internal teams and client needs.
• Represent the Creative & Content production team in internal meetings, ensuring that client needs and project objectives are understood and prioritized.
• Collaborate with internal finance, procurement teams, and external vendors or agencies to ensure project needs are met efficiently, while maintaining high levels of client satisfaction.
• Keep track of project finances, ensuring accurate budgeting and reporting, while driving revenue targets for the assigned team and maximizing profitability.
• Work with the Business Head in presenting capabilities to new or existing clients

• ~7-10+years of experience managing integrated marketing, digital and creative projects in a client facing role preferably within a large agency or global B2B organisation
• Proven track record of working across multiple marketing channels – digital, content, event, social, creative production and operations and client services aspects throughout the project lifecycle.
• Preferred experience of working in a global environment, collaborating effectively with third-party agencies and external partners
• Have experience of working in globally distributed delivery teams, with the ability to coordinate across multiple time zones and cultures
• Expertise in project management tools such as Teamwork, Office 365, MS Project, or similar tools to efficiently track and manage project progress and client communications
• Solid understanding of basic Quality Assurance standards and methodologies, ensuring all project deliverables meet or exceed client expectations for quality and performance.
• Knowledge of brand accessibility guidelines and standards, ensuring all creative outputs comply with accessibility best practices and client specifications.
• In addition to the above, the ideal candidate will have a client-first mindset, with strong communication skills to effectively liaise with clients, anticipate their needs, and ensure that project goals align with client expectations.