Executive Housekeeper

2 days ago

Cochin, Kerala, India Casino Hotel, CGHEarth Full time

About the Property

Casino Hotel, located on Willingdon Island in Kochi, is part of the CGH Earth portfolio — a well-regarded hospitality group known for its sustainable, experience-driven luxury hotels and resorts across India. The property combines heritage charm with modern amenities, offering guests exceptional service and comfort in every stay.

Job Summary

We are seeking a seasoned Executive Housekeeper to lead and oversee the housekeeping operations at Casino Hotel. The ideal candidate will be responsible for ensuring high standards of cleanliness, guest satisfaction, and overall appearance throughout the hotel — including guest rooms, public areas, and back-of-house facilities.

This is a leadership position that will manage the housekeeping team, maintain supplies and inventory, and drive excellence in service delivery aligned with the CGH Earth standards.

Key Responsibilities

  • Lead, supervise, and coordinate the housekeeping team to deliver exceptional cleanliness and guest service throughout the property.
  • Develop and implement housekeeping procedures, quality control measures, and service standards.
  • Inspect guest rooms, public areas, corridors, and back-of-house spaces to maintain the highest cleanliness and upkeep standards.
  • Recruit, train, schedule, and evaluate housekeeping staff; mentor team members to ensure peak performance and professionalism.
  • Manage inventory of linen, amenities, cleaning supplies, and equipment to ensure adequate stock and cost efficiency.
  • Coordinate with other departments (Front Office, Maintenance, Laundry) to support seamless operations and guest satisfaction.
  • Maintain records, reports, and documentation related to housekeeping activities, budgets, and compliance.
  • Respond promptly to guest inquiries and housekeeping-related complaints with professionalism and a guest-centric approach.

Qualifications

  • Experience: Minimum of 8–10 years in housekeeping management within luxury or upscale hotels/resorts; prior leadership experience preferred.
  • Education: Diploma or degree in Hotel Management, Hospitality, or a related field is desirable.
  • Strong leadership, organizational, and communication skills.
  • Excellent attention to detail and ability to maintain high housekeeping standards.
  • Proficiency in Microsoft Office and hospitality systems.
  • Ability to work flexible hours, including weekends, holidays, and peak seasonal periods.

What We Offer

  • Competitive salary and benefits package (details to be discussed during the interview).
  • Opportunity to work with a respected hospitality brand rooted in sustainability and exceptional service.
  • Supportive work culture focused on professional growth.

How to Apply

Interested candidates should send their resume and a cover letter

Job Types: Full-time, Permanent

Pay: ₹50, ₹55,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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