
Program Specialist
2 weeks ago
Role & responsibilities
- Handle inbound and outbound calls related to US healthcare operations
- Perform AR calling, RCM tasks, insurance verification, and medical billing
- Resolve claim denials and maintain documentation
- Adhere to HIPAA guidelines and maintain confidentiality
- Work in a voice-based process with direct client interaction
Preferred candidate profile
- Minimum 2 years of total experience with 1 year in US healthcare (voice-based)
- Strong communication and interpersonal skills
- Willing to work in night shift (6 PM to 3 AM IST)
- Immediate joiners preferred
- Must be from healthcare BPO background
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