Analyst Customer Applications Support

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward—we're proud to be recognized as a 
Great Place to Work
 by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA

PURPOSE

As a
Training Consultant
, you will play a strategic role in designing, developing, and delivering high-impact learning solutions across global border management and technology programmes. This role is ideal for someone who thrives on creating engaging learning experiences, delivering training in both digital and live formats, and aligning learning with business and regulatory needs in a complex, fast-paced environment.

KEY RESPONSIBILITIES

• Design and deliver end-to-end training programs for multiple products within a regulated, high-impact industry.
• Conduct training needs analysis and develop engaging curricula across digital, instructor-led, and blended formats.
• Align learning solutions with business and client objectives through close collaboration with internal and external stakeholders.
• Adapt training content to reflect evolving technologies, regulations, and business transformation initiatives.
• Integrate Learning Management Systems (LMS) and other tools to enhance delivery and learner engagement.
• Measure training effectiveness through assessments, feedback, and performance metrics to drive continuous improvement.
• Champion innovation and best practices in instructional design to improve training impact and scalability.

EXPERIENCE

• Bachelor's degree in Instructional Design, Education, Learning Technology, or a relevant field.
• 4+ years of experience in training design, preferably within aerospace, aviation, or complex IT environments.
• Proven experience managing training programs and designing content for technical and non-technical audiences.
• Proficiency in tools such as, Adobe Captivate, Camtasia, LMS administration, and authoring platforms.
• Familiarity with HTML, CSS, and SCORM-compliant content development.
• Exceptional stakeholder management and communication skills.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week:
Work from home up to 2 days/week (depending on your team's needs)

Flex Day:
Make your workday suit your life and plans.

Flex-Location:
Take up to 30 days a year to work from any location in the world.

Employee Wellbeing:
We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development:
Level up your skills with our training platforms, including LinkedIn Learning

Competitive Benefits:
Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.