Engineer Application Support

About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today

Key Responsibilities
Description of duties & activities
1
New Product Qualification – OEM/SSI OEM

• NBO's Of Cold Chain & Flow For North & East India OEM /SSI OEM's Customer
• Share technical documentation required by customer
• Discussion of test plan & samples
• Coordinate with sales for samples & delivery
• Coordinate with Customer for sample evaluation / qualification
• Address pilot production & post field testing issues

2
Support To Cold Chain Contractors

• Get inputs from Sales / Team / Customer for heat load calculations
• Calculate the heat load based on input received on application & share report
• Selection of system components like condensing unit / expansion valve etc
• Support Sales To Work Out an Optimum Offer & Enquiry conversion
• Post Sales support customer for installation / commissioning

3
Support to Channel Partners

• Get Inputs Channel Partners & respective managers On Key customer for Product promotion
• Work With identified Customers For Product Qualification & field testing
• Sharing technical inputs to plant & field teams

4
Handling Customer Issues, Coordination between Plant / Quality & Customer to share inputs / Resolve Line / Field Issues

• Up dation of customer issues in oracle service portal
• Discussion / visit to customer to understand the issue
• Share inputs to customer for resolution after talking to plant / engineering
• If needed arrange compressor for tear down & share findings
• Coordinate with plan / engineering / customer to plan action for resolution
• Coordinate with plant if any mfg related issues reported & arrange for CAPA

5

• Support Collateral Preparation with Marketing / Sales
• Support Channel Partners For Collateral Preparation & Product Promotion Activities Like Training , Seminars etc
• Participate & product promotion in local ISHRAE/ Cold Chain / other industry forums

Profile
Education And Professional Qualifications
B.E. Mechanical , M Tech Thermal Would Be Preferred. With Exposure To Cold Chain System design, Testing , Field Servicing

Requirements And Attributes

• Should Be From Refrigeration Industry
• Should Have hands On experience In Cold Chain Equipment Testing Or Service
• Person With System Engineering , Testing , Service & Technical Support Activity background
• Good Communication Skills Sets – Written / Oral

Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team

Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.