Service Coordinator

2 days ago

Kubadthal Ahmedabad Gujarat, India EIE Instruments Full time ₹ 2,00,000 - ₹ 3,00,000 per year

Job Description

Company: EIE Instruments Pvt. Ltd.

Location: Kubadthal, Ahmedabad

Full Time: Permanent

Salary: 20000/- to 30000/-

About us:

EIE Instruments engaged in manufacturing, marketing and Calibration of Scientific Instruments and Testing Equipments for various applications.

About the role:

A Service Coordinator acts as an advocate for their clients and provides information on how they can connect with a right person at a right time for complaint matters. In addition, they work as an intermediary between clients, often serving in a support role for them during difficult times. Service Coordinator will act as a bridge between customers and service engineers team, establishing coordination between them to fulfil customer satisfaction

Responsibilities:

  • Assessing the service needs of clients and linking them to the appropriate resources and providers.
  • Planning and organizing travel schedule of service engineers including tickets booking, transport services and logistics bookings as and when required
  • Facilitating reservations and services and transportation including lodging and boarding of service engineer team.
  • Assess client issues and provide visit schedule to service engineers ensuring smooth process
  • Ensure each client is given the necessary services and follow up to fill ongoing service needs
  • Maintain good relationships with service providers and clients to keep customer base
  • Answer telephones and respond to email inquiries in the office
  • Responsible to increase service revenue by different techniques.

Candidate Qualifications:

  • Fluency with all three languages such as : Hindi, Gujarati and English
  • Proficient in Typing
  • Accuracy and Attention to Detail
  • Proficiency in Microsoft Office, CRM, ERP and software programs
  • Excellent Customer Service and Problem Serving Skills
  • The ability to work well under deadlines and to multitask
  • Preferred Qualification: Graduates / Bachelor's Degree Holder
  • 2-3 years of industry experience or a related customer service experience required

Contact us to apply

Please share your updated CV to:

Website:

Qualification

Graduates / Masters Degree Holder

Min Experience

2 Years

Max Experience

3 Years

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