Service Coordinator

2 days ago

Kubadthal Ahmedabad Gujarat, India EIE Instruments Pvt. Ltd. Full time

**Company: EIE Instruments Pvt. Ltd.**

**Location: Kubadthal, Ahmedabad**

**Full Time: Permanent**

**Salary: 20000/- to 30000/-**

**About us**:
**About the role**:
A Service Coordinator acts as an advocate for their clients and provides information on how they can connect with a right person at a right time for complaint matters. In addition, they work as an intermediary between clients, often serving in a support role for them during difficult times. Service Coordinator will act as a bridge between customers and service engineers team, establishing coordination between them to fulfil customer satisfaction

**Responsibilities**:

- Assessing the service needs of clients and linking them to the appropriate resources and providers.
- Planning and organizing travel schedule of service engineers including tickets booking, transport services and logistics bookings as and when required
- Facilitating reservations and services and transportation including lodging and boarding of service engineer team.
- Assess client issues and provide visit schedule to service engineers ensuring smooth process
- Ensure each client is given the necessary services and follow up to fill ongoing service needs
- Maintain good relationships with service providers and clients to keep customer base
- Responsible to increase service revenue by different techniques.
- Fluency with all three languages such as : Hindi, Gujarati and English
- Proficient in Typing
- Accuracy and Attention to Detail
- Proficiency in Microsoft Office, CRM, ERP and software programs
- Excellent Customer Service and Problem Serving Skills
- The ability to work well under deadlines and to multitask
- Preferred Qualification: Graduates / Bachelor’s Degree Holder
- 2-3 years of industry experience or a related customer service experience required

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Work Location: In person

Application Deadline: 03/04/2025
Expected Start Date: 03/04/2025

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