Customer Relationship Officer

1 day ago

Guindy IE Chennai, India Slm Wealth Imf Private Limited Full time ₹ 1,20,000 - ₹ 1,80,000 per year

We are HIRING Customer Relationship Officer

Location : Guindy

· SALARY MAX 12K TO 15K

· FEMALE ONLY

· MINIMUM fresher TO 2 YRS EXP

A Customer Relationship Officer (CRO) builds and maintains positive customer relationships, resolves issues, and ensures customer satisfaction to contribute to business growth. Key responsibilities include addressing inquiries, handling complaints, communicating effectively with customers via various channels, and improving overall customer experience by identifying areas for enhancement. This role requires excellent communication skills, a deep understanding of products and services, and the ability to collaborate with internal teams.

Essential Skills and Qualifications

  • Product Knowledge: A deep understanding of the company's products and services is necessary to provide accurate information and solutions.
  • Problem-Solving Skills: The ability to analyze customer complaints and develop strategies for resolution.
  • Customer Focus: A genuine passion for helping customers and a commitment to their satisfaction.
  • Computer Literacy: Proficiency in using computers and various software for communication and record-keeping.
  • Integrity and Professionalism: Maintaining a high level of professionalism and strong work ethics in all interactions.

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