Assistant Soft service manager

Job Description JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades, or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Assistant Manager Soft Services Business Unit: Integrated Facilities Management (IFM)Reporting To: Manager Soft ServicesRole Overview What This Job Involves As Assistant Manager Soft Services, you will play a pivotal role in supporting the Facilities Management operations across assigned sites. Your responsibilities will include:Providing administrative and operational support to the FM team. Ensuring timely and accurate reporting for assigned facilities. Acting as the escalation point for FM-related issues. Managing Helpdesk operations and guiding operators on escalated concerns. Coordinating logistics and setup for client meetings, conferences, and VIP visits. Overseeing Mailroom, Front Office, and Housekeeping services to maintain high standards. Conducting regular facility rounds to identify and resolve service issues. Supervising cafeteria operations, ensuring hygiene, food quality, and prompt issue resolution. Preparing and communicating weekly shift rosters for Helpdesk, Front Desk, and Mailroom teams. Operational Risk ManagementImplement and update Emergency Response Plans and conduct drills. Provide after-hours support for facility-related issues. Ensure compliance through operational audits. Escalate incidents and problems as needed. Performance ObjectivesDeliver services in line with best practices and contractual obligations. Ensure compliance with policies, procedures, and timelines. Effectively manage and coordinate internal and vendor teams. Achieve SLA targets and ensure high client satisfaction. Resolve Helpdesk complaints promptly and efficiently. Key Skills & AttributesStrong leadership and team management capabilities. In-depth understanding of FM service structures and operational expenditure. Ability to manage day-to-day operations and step in for Facility Managers during leave. Excellent communication skills. Location: On-site Hyderabad, TSScheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the tableJLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details, please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Locations: On-site