(15h Left) Assistant Manager

4 weeks ago

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Job Description Assistant Manager Soft Services Business Unit: Integrated Facilities Management (IFM) Reporting To: Manager Soft Services Role Overview What This Job Involves As Assistant Manager Soft Services, you will play a pivotal role in supporting the Facilities Management operations across assigned sites. Your responsibilities will include: - Providing administrative and operational support to the FM team. - Ensuring timely and accurate reporting for assigned facilities. - Acting as the escalation point for FM-related issues. - Managing Helpdesk operations and guiding operators on escalated concerns. - Coordinating logistics and setup for client meetings, conferences, and VIP visits. - Overseeing Mailroom, Front Office, and Housekeeping services to maintain high standards. - Conducting regular facility rounds to identify and resolve service issues. - Supervising cafeteria operations, ensuring hygiene, food quality, and prompt issue resolution. - Preparing and communicating weekly shift rosters for Helpdesk, Front Desk, and Mailroom teams. Operational Risk Management - Implement and update Emergency Response Plans and conduct drills. - Provide after-hours support for facility-related issues. - Ensure compliance through operational audits. - Escalate incidents and problems as needed. Performance Objectives - Deliver services in line with best practices and contractual obligations. - Ensure compliance with policies, procedures, and timelines. - Effectively manage and coordinate internal and vendor teams. - Achieve SLA targets and ensure high client satisfaction. - Resolve Helpdesk complaints promptly and efficiently. Key Skills & Attributes - Strong leadership and team management capabilities. - In-depth understanding of FM service structures and operational expenditure. - Ability to manage day-to-day operations and step in for Facility Managers during leave. - Excellent communication skills.

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