Telephony Engineer – Alcatel

3 days ago

Cochin, Kerala, India Voxtron Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Overview:

We are seeking a skilled Telephony Engineer
 with hands-on experience in 
Alcatel telephony systems
. The candidate will be responsible for installation, configuration, troubleshooting, and maintenance of Alcatel telephony platforms, ensuring seamless communication infrastructure for the organization.

Key Responsibilities:

  • Install, configure, and maintain 
    Alcatel OmniPCX / OmniVista telephony systems
     and related infrastructure.
  • Perform routine system monitoring, upgrades, and patch management.
  • Troubleshoot and resolve telephony issues, ensuring minimum downtime.
  • Manage call routing, extensions, voicemail, IVR, SIP trunks, and call center features.
  • Work on integration of telephony with CRM, CTI, and other communication tools.
  • Ensure system security, backup, and disaster recovery processes are followed.
  • Provide L2/L3 support for escalated incidents and service requests.
  • Prepare and maintain technical documentation, SOPs, and configuration records.
  • Coordinate with vendors and OEM support for escalations and upgrades.
  • Participate in telephony projects such as migrations, expansions, and new implementations

.

Required Skills & Qualifications:

  • Bachelor's degree in Computer Science, Electronics, Telecommunications, or related field.
  • 4–5 years of hands-on experience with Alcatel telephony systems
     (OmniPCX Enterprise, OmniVista, or equivalent).
  • Strong knowledge of VoIP, SIP protocols, PBX administration, and call routing.
  • Experience with 
    troubleshooting Alcatel PBX, call center applications, IVR, and voicemail systems
    .
  • Familiarity with 
    LAN/WAN networking
    , QoS, and VoIP security best practices.
  • Knowledge of integration with 
    third-party applications (CRM, CTI, UC solutions)
    .
  • Experience in IVR systems and troubleshooting telephony issues
  • Strong background in providing technical support
  • Excellent problem-solving skills
  • Ability to work independently and as part of a team
  • Familiarity with Alcatel equipment is preferred
  • Bachelor's degree in a related technical field or equivalent experience

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