Sr M365 Administrator

Job Description Join us on a journey of endless possibilities At Strada, possibility isn't just a promise it's the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you'll build a fulfilling future working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology helping organizations grow and enabling workforces to perform at their best. Learn more at www.stradaglobal.com The Senior M365 Administrator Teams Specialist is responsible for managing, administering, and optimizing the Microsoft Teams environment across the enterprise. The role ensures reliable Teams collaboration, telephony (Teams Phone), and meeting experiences, integrating Teams with other Microsoft 365 services such as Exchange Online, SharePoint Online, OneDrive, and Intune. The specialist will also drive governance, compliance, and automation initiatives within Teams and M365 collaboration tools . Microsoft Teams Administration & Operations - Manage and support Microsoft Teams, including configuration, performance tuning, troubleshooting, and lifecycle management. - Administer Teams policies (messaging, meeting, calling, and app setup policies). Implement and manage Teams Rooms, Teams-certified devices, and Teams Phone System (PSTN, Direct Routing, Operator Connect). - Oversee voice routing, auto attendants, call queues, and voice-enabled users in Teams. Integrate Teams with Exchange Online, SharePoint, and OneDrive for seamless collaboration. - Manage Teams updates, feature rollouts, and user adoption initiatives. - Manage Teams Federation requests Microsoft 365 Platform Administration - Support and maintain Exchange Online, SharePoint Online, OneDrive for Business, and Viva tools. - Manage user accounts, groups, licenses, and permissions in Microsoft 365 Admin Center and Entra ID (Azure AD). - Collaborate with Intune and Security teams to align Teams with device compliance and data protection policies. - Maintain Teams retention policies, DLP, and eDiscovery configurations. Telephony and Voice Integration - Deploy and manage Teams Phone System and Direct Routing solutions. - Troubleshoot voice quality using Call Quality Dashboard (CQD) and Teams Admin Center. - Manage number provisioning, call queues, and auto attendants. Work with network teams to optimize QoS, SBC, and firewall configurations. Governance, Security, and Compliance - Develop and enforce Teams governance policies for creation, naming, and external sharing. - Monitor Teams activities through Defender for Office 365 and audit logs. - Ensure compliance with GDPR, ISO, and company security standards. - Manage lifecycle and archival of inactive Teams. Collaboration & Support - Serve as an escalation point for complex Teams incidents. - Work cross-functionally with Service Desk, Network, and Security teams. - Create user training and support documentation. - Participate in major migration and service improvement projects. Required Skills & Experience - 5+ years managing Microsoft 365, with 3+ years in Teams administration. - Expertise in Teams Phone System, Direct Routing, and SBC configuration. - Strong understanding of Microsoft 365 architecture, Entra ID, Exchange, SharePoint, and Intune. - Experience in O365 Exchange Administrator - Proficiency in PowerShell scripting and Microsoft Graph API. - Understanding of networking fundamentals and QoS for real-time traffic. - Experience with Security & Compliance Center, Defender for Office 365, and Conditional Access. Excellent troubleshooting and analytical skills. Qualifications - Bachelor's degree in computer science, Information Technology, Electronics, or a related field. (B.E., B.Tech, B.Sc. IT, or equivalent) Microsoft Certifications (Preferred) - MS-700: Managing Microsoft Teams - MS-720: Teams Voice Engineer - MS-102: Microsoft 365 Administrator - AZ-104: Azure Administrator At Strada, Our Values Guide Everything We Do - Anticipate Customer Needs We stay ahead of trends so our customers can grow and succeed. - Own the Outcome We take responsibility for delivering excellence and ensuring things get done right. - Challenge Ourselves to Work Smarter We move faster than the world around us to drive change and accomplish more. - Empower Each Other to Solve Problems We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. - Care About Our Work We understand that what we do impacts millions, and we have a responsibility to get it right. Benefits At Strada, we support your whole selfoffering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You'll be informed of the specific checks applicable to your role and location during the recruitment process. Our commitment to Diversity and Inclusion Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. Diversity Policy Statement Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter. Authorization to work in the Employing Country To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada. Please note: This job description does not limit Strada's right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Disclaimer Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.