Customer Relationship Executive
2 days ago
Contact:
Job Title: Customer Relationship Executive – Car Showroom
Location: OMR
Experience: 1–3 years in customer service or automobile dealership
Salary: Based on experience and performance
Key Responsibilities
- Greet and assist customers visiting the showroom and ensure a positive experience.
- Handle inbound and outbound calls related to service bookings, vehicle delivery updates, and follow-ups.
- Coordinate with the sales and service teams to ensure timely communication and smooth customer handling.
- Maintain accurate customer records and update databases regularly.
- Collect customer feedback post-service or delivery and escalate concerns when required.
- Support in customer retention activities, loyalty programs, and event coordination.
- Prepare and share daily/weekly reports on customer interactions and satisfaction levels.
Requirements
- Any Bachelor's degree or Diploma qualification.
- 1–3 years of experience in customer service, preferably in an automobile dealership (sales or service).
- Excellent communication and interpersonal skills.
- Strong coordination, follow-up, and problem-solving abilities.
- Proficiency in MS Office and CRM tools.
- Pleasant personality and customer-centric attitude.
Job Types: Full-time, Permanent
Pay: ₹18, ₹23,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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