Customer Relationship Executive

3 days ago

Chennai, Tamil Nadu, India Supreme Computers Full time

Company Overview

Supreme Computers India Private Limited is a leading IT reseller in South India, established in 1994. The company specializes in supplying high-quality IT products and is an authorized partner for renowned global IT brands such as HP, Sony, Samsung, LG, Lenovo, Microsoft, Seagate, Intel, and Apple. With a commitment to customer satisfaction and ethical business practices, Supreme Computers has earned a reputation for operational efficiency and as a preferred supplier for IT requirements. The headquarters is located in Chennai, Tamil Nadu.

Job Overview

We are seeking a Junior Customer Relationship Executive to join our team in Chennai. This is a full-time position that requires a minimum of 1 year of work experience. The ideal candidate will be responsible for managing customer relationships, providing sales support, and ensuring a high level of customer satisfaction. If you have strong negotiation skills and experience with customer follow-up, this role could be a great fit for you.

Qualifications and Skills

  • Proven experience in customer follow-up and the ability to handle queries effectively to ensure customer satisfaction.
  • Ability to multi-task and manage high-volume workloads efficiently while maintaining attention to detail.
  • Experience with cold calling and initiating contact with potential customers to promote products and services.
  • Strong customer relationship management skills to build and maintain positive client interactions.
  • Experience providing sales support including but not limited to quotation preparation and sales order processing.
  • Deep product knowledge to guide customers in making informed purchasing decisions.
  • Efficient in order processing including accurate capturing of customer orders and timely coordination with relevant departments.
  • Competent negotiation skills to ensure mutual benefits between the company and its customers while finalizing deals.

Roles and Responsibilities

  • Maintain and strengthen relationships with existing clients, ensuring a high level of customer satisfaction.
  • Handle customer inquiries, providing timely and accurate information regarding products and services.
  • Assist in sales support activities, including preparation of quotations and processing of customer orders.
  • Engage in cold calling to identify potential customers and introduce them to the company's product offerings.
  • Implement effective customer follow-up strategies to ensure repeat business and customer loyalty.
  • Collaborate with internal teams to address customer needs and deliver efficient solutions.
  • Contribute to the preparation of sales reports by collecting and analyzing customer information.
  • Negotiate terms and conditions with customers to secure sales and foster long-term business relationships.

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