Customer Service Executive

2 days ago

Mumbai, Maharashtra, India Zell Education Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Customer Success Executive
Experience : 0 - 3yrs
The Zell Story

Transforming careers through affordable, accessible training and top-notch education in partnership with industry experts, Zell Education is dedicated to empowering individuals for professional success.

At our workplace, dedication meets quirkiness, fostering innovation and collaboration. With a serious approach to work and a commitment to enjoyment, we offer a close-knit, family-like atmosphere. Join us for a fulfilling work-life balance where your ideas and uniqueness are celebrated—making each day an exciting adventure.

For more information about Zell, please visit:

Come join us if you are passionate about
customer success
and helping students achieve their learning goals in the field of
Finance and Accounting
.

Roles & Responsibilities

  • Training and onboarding of students post-sales
  • Delivering prompt, efficient, and friendly responses to students across various channels
  • Initiating regular calls with students to track their progress
  • Proactively managing the success of assigned students and identifying/developing upselling opportunities
  • Building a solid and lasting relationship with customers
  • Performing any other tasks required to ensure customer satisfaction
  • Acting as the customer's voice for Zell's internal teams and collaborating with relevant teams to improve products and services based on feedback
  • Cross-selling and upselling courses offered.

Who Are We Looking For?

  • Minimum
    1 year of experience
    in a customer success role
  • Excellent written and verbal communication skills
  • Strong sense of responsibility and ownership
  • Experience in handling challenging situations with a proven ability to resolve them effectively
  • Strong empathy for customers and a passion for customer success
  • Experience handling student queries via omnichannel ticketing systems such as
    Kapture, Zendesk, Freshdesk, ServiceNow
    , etc., would be preferred
  • Flexibility to work in
    rotational shifts
    (at least one weekend—Saturday or Sunday—would be a working day)

  • Senior Customer Service Executive

    1 week ago

    Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Ltd Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Roles and ResponsibilitiesHandle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.Provide accurate information about products/services to customers based on their needs and preferences.Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth.Maintain...

  • Customer Service Executive

    1 week ago

    Mumbai, Maharashtra, India Envision Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionAt Envision Overseas Education Consultants, we specialize in guiding students toward achieving their dreams of studying at top international universities. Our expert team simplifies the complex process of overseas education, ensuring students and their families feel supported at every step. We offer personalized guidance, boast a global...

  • Customer Service Executive

    1 week ago

    Mumbai, Maharashtra, India HR Executive Consultants Delhi Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    In excel candidate should be good at pivot tables, vlookup ,hlookup conditional formatting and using filtersExcellent in English email drafting5 days a week hybrid model-3 days office& 2 days wfhInterested candidates plz call on /

  • Customer Service Executive

    2 days ago

    Mumbai, Maharashtra, India Steam Harbour Logistics Pvt Ltd Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Company DescriptionSteam Harbour Logistics Pvt Ltd, established in 2012, has grown to be a prominent name in the freight forwarding business. We are the go-to logistics partner for handling both hazardous and non-hazardous shipments for a diverse range of clients. We pride ourselves on providing reliable services and tailored solutions to meet the unique...

  • Customer Service Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India Emperia Group Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionAt Emperia Group, we develop exceptional spaces in Mumbai and Navi Mumbai using the finest designs and craftsmanship, backed by unparalleled quality and service. We have evolved significantly from our humble beginnings, embracing a culture and value-based system that defines our identity and operations. Our commitment to accountability...

  • Customer Service Executive

    1 week ago

    Mumbai, Maharashtra, India Hindustan Foods (HFL) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionPosition Title: Executive Customer ServiceLocation: Mumbai - Head Office (Kurla - Phoenix Market City)Education & Experience• Bachelors degree in Business Administration, Commerce, or related field.• 1 years of experience in customer service/client servicing, preferably inmanufacturing/FMCG sectors.• Prior experience in order management,...

  • Customer Service Executive

    1 week ago

    Mumbai, Maharashtra, India S M ELECTRICAL WORKS Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Post- Customer Service ExecutiveLocation- AndheriEducation- Graduate/Diploma ElectricalExperience-1-2 yearsSkill and job duties as followsManaging a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and...

  • Customer Service Executive

    6 days ago

    Navi Mumbai, Maharashtra, India Credicus Business Services Full time ₹ 1,80,000 - ₹ 2,30,000 per year

    Customer Service Executive Yes Bank (Thane - Kasarwadawali)Location: Thane KasarwadawaliShift: Day Rotational ShiftsWeek Off: RotationalSalary: 18,000 23,000 in-hand + IncentivesTransport: Pick-up & Drop from Thane StationJob Description: We are hiring enthusiastic and customer-focused individuals for the position of Customer Service Executive at Yes Bank....

  • Customer Service Executive

    6 hours ago

    Mumbai, Maharashtra, India Vishwakarma Consultancy Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Customer Service Executive (Female) Receptionist) for BMW/JLR Age belowExperience – 5 + Years Experience as Reception/Hostess experience in Aviation/ Hospitality/Automobile Industry.Good English Communication. Required Candidate profileAndheri East MIDC.

  • Customer Service Executive

    1 week ago

    Mumbai, Maharashtra, India Peak Performance Advisors (OPS) PVTLTD Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Employment Type: Full-timeExperience Level: Entry Level (6 months - 1 year preferred)Position Overview: We are looking for a dedicated and customer-focused Customer Service Executive to join our customer support team. The ideal candidate will be a B.Com graduate with 6 months to 1 year of experience in customer service, support, or related fields. This role...