Customer Service Executive

5 days ago

Mumbai, Maharashtra, India Zell Education Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Customer Success Executive
Experience : 0 - 3yrs
The Zell Story

Transforming careers through affordable, accessible training and top-notch education in partnership with industry experts, Zell Education is dedicated to empowering individuals for professional success.

At our workplace, dedication meets quirkiness, fostering innovation and collaboration. With a serious approach to work and a commitment to enjoyment, we offer a close-knit, family-like atmosphere. Join us for a fulfilling work-life balance where your ideas and uniqueness are celebrated—making each day an exciting adventure.

For more information about Zell, please visit:

Come join us if you are passionate about
customer success
and helping students achieve their learning goals in the field of
Finance and Accounting
.

Roles & Responsibilities

  • Training and onboarding of students post-sales
  • Delivering prompt, efficient, and friendly responses to students across various channels
  • Initiating regular calls with students to track their progress
  • Proactively managing the success of assigned students and identifying/developing upselling opportunities
  • Building a solid and lasting relationship with customers
  • Performing any other tasks required to ensure customer satisfaction
  • Acting as the customer's voice for Zell's internal teams and collaborating with relevant teams to improve products and services based on feedback
  • Cross-selling and upselling courses offered.

Who Are We Looking For?

  • Minimum
    1 year of experience
    in a customer success role
  • Excellent written and verbal communication skills
  • Strong sense of responsibility and ownership
  • Experience in handling challenging situations with a proven ability to resolve them effectively
  • Strong empathy for customers and a passion for customer success
  • Experience handling student queries via omnichannel ticketing systems such as
    Kapture, Zendesk, Freshdesk, ServiceNow
    , etc., would be preferred
  • Flexibility to work in
    rotational shifts
    (at least one weekend—Saturday or Sunday—would be a working day)

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