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Delivery Manager
2 weeks ago
Background
PFSI Solutions Pvt Ltd (Positka) is a Singapore based boutique consulting firm with blue chip multinational clients.
Positka provides results focused high value support to clients in the functional areas of Cybersecurity, IT
Consulting, Technology Delivery, Analytics and Business Transformation services.
Positka is seeking experienced individuals who will be responsible for making sure that services are being
seamlessly delivered to customers. They will oversee a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. The delivery manager will play a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.
Positka is committed to investing in best-in-class training / certifications and providing opportunities to work on cutting edge projects in Cloud, Cybersecurity, Big Data and AI /ML based solutions at leading customer organizations globally.
Role Description
The Delivery Manager is accountable for end-to-end delivery of programs and projects to meet customer
needs, and responsible for customer relationships across their span of control. Projects will be primarily in the Cybersecurity space and range across various functional domains such as SIEM, SOAR, Cloud Security, Endpoint security, Data security, Security consulting, Managed services, and much more.
The Delivery Manager will be responsible for driving the execution of strategic projects across key geographies including Singapore, Japan, UK, and India.
As the Delivery Manager, you will be responsible for:
• Leading a team of geographically dispersed resources to deliver projects on time and within budget
• Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence
• Develop account growth and development strategy, to support upsell and cross-sell motions
• Work with cross functional teams to determine necessary activities to successfully deliver projects
• Design & execute resource plans to ensure the right type and number of resources that are required
to fulfill the planned projects are available and in place
• Develop skills and build up roadmap on multiple platforms and technologies to support business plans
• Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and
assisting with speedy resolution
• Responsible for financial management, reporting and optimizing of processes
• Holding the teams to the highest standards, project discipline and accountability
• Continuously improving the technical delivery model and strategy
• Initiate, build and sustain productive relationships with technology partners of Positka
• Serve as an escalation point for customer concerns if/when they arise
Analytical/Decision Making Responsibilities:
• Must be able to identify appropriate product/service offerings to meet the client's needs
• Must make decisions, such as prioritize relationships to develop, negotiate with customers and
overcome obstacles
• Manage multiple teams to deliver projects in alignment with customer needs with transparency to IT
Services and customer stakeholders.
• Identify, manage, and resolve complex issues, preventing escalations, where possible
• Manage, negotiate, and resolve project risks effectively
• Demonstrate, by example, in-depth knowledge of Positka's principles and practices, including
coaching, learning, and mentoring
• Leader and team player – sets example for project managers, business analysts and others to follow
• Create an open, honest, accountable, and collaborative team environment
Successful candidate will work directly and independently with clients to ensure smooth and effective delivery
on all relevant parameters. He or she will coordinate with other departments to ensure all aspects of each
project are compatible and will hire new talent as needed to fulfill client needs.
Experience, skills, education:
7+ years' experience in delivery role
Graduates with impressive academic records from premier institutes (BE, B Tech, BCA, MBA)
Strong understanding of key areas in IT function: IT Infra, DevOps, SecOps, IT Support, Data Analytics
Strong project management skills: Structured thinking, Proactive, Assertive, delivery oriented
Experienced in planning & executing various software projects in different execution models (Waterfall
& Agile) as per quality standards
Energetic and tech savvy, inquisitive by nature and problem solver, Strong attention to details
Pleasant personality, Ability to speak fluent and articulative English
Working knowledge of Project Management applications & MS Office tools
Ability to coordinate and complete multiple tasks within established and changing deadlines
Any Cybersecurity background or experience will be a significant advantage
Career Path: This role will expose the candidates to acquire skills in emerging technologies like Security,
Analytics and Machine Learning. We will help the candidate to undergo training and certifications on SIEM
platforms, SOAR, Cloud Security, Data Security or any other platform they might be interested in.
Location: The role is based out of Chennai (India).
Willingness to travel within and outside India is essential.
