Monitoring Operator III

3 days ago

HyderabadAndhra PradeshIndia, India Johnson Controls Full time
GSOC Operator III What you will do:  
Provide alarm, incident monitoring and dispatching, emergency and non-emergency security
messaging, and incident escalation, globally 24 hours a day, 7 days a week for an organization
that covers hundreds of locations, and over 100,000 people in more than 100 countries. 
 
How you will do it: 

• Respond to all access controls alarms, events and answer incoming calls regarding
the customer alarms quickly and efficiently 

• Action / respond to both internal / external customer emails 

• Answer all incoming calls promptly and effectively in an efficient and professional
manner 

• Follow through and take ownership on all inquiries where possible 

• Work unsupervised and maintain professionalism 

• Contribute to well-staff and a safe and healthy workplace through: 
o Ensuring awareness and understanding of and compliance with standard
operating procedures in respect of emergency and evacuation procedures,
security, accident and incident reporting, hazard reporting and 'self-reporting'. 
o Take all practical steps to ensure your own health and safety at work, and the
safety of others in the workplace e.g. micro pausing, stretching, exercising. 
o Role model our Transformation Code of Conduct (CoC)What we look for: 

• Knowledge of the security industry. 

• You will be energetic, enthusiastic yet considered and calm under pressure. 

• You are able to speak up and be heard, you are driven, and ready to really make your
mark on a global scale, thriving on success. 

• You are able to work well in a team environment. 

• Computer skills; Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word) 

• You get things done - you are analytical, organized, and manage competing priorities
with ease. 

• Experience within the GSOC environment. (preferred) 

• Security, military, law enforcement, or emergency services experience. (optional)
 
Other Requirements: 

• Must be able to work in shifts 

• Must be able and willing to work in person at the GSOC – located in Hyderabad. 

• Where legally permissible, if hired, candidate is required to be fully vaccinated
against Covid-19 no later than his / her start date, unless candidate has a valid
medical condition or sincerely held religious belief precluding him / her from
receiving the vaccine. 

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