Monitoring Operator III

4 hours ago

Hyderabad, India Johnson Controls Full time

GSOC Operator III  What you will do: Provide alarm, incident monitoring and dispatching, emergency and non-emergency securitymessaging, and incident escalation, globally 24 hours a day, 7 days a week for an organizationthat covers hundreds of locations, and over 100,000 people in more than 100 countries.  How you will do it: • Respond to all access controls alarms, events and answer incoming calls regardingthe customer alarms quickly and efficiently • Action / respond to both internal / external customer emails • Answer all incoming calls promptly and effectively in an efficient and professionalmanner • Follow through and take ownership on all inquiries where possible • Work unsupervised and maintain professionalism • Contribute to well-staff and a safe and healthy workplace through: o Ensuring awareness and understanding of and compliance with standardoperating procedures in respect of emergency and evacuation procedures,security, accident and incident reporting, hazard reporting and ‘self-reporting’. o Take all practical steps to ensure your own health and safety at work, and thesafety of others in the workplace e.g. micro pausing, stretching, exercising. o Role model our Transformation Code of Conduct (CoC) What we look for: • Knowledge of the security industry. • You will be energetic, enthusiastic yet considered and calm under pressure. • You are able to speak up and be heard, you are driven, and ready to really make yourmark on a global scale, thriving on success. • You are able to work well in a team environment. • Computer skills; Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word) • You get things done - you are analytical, organized, and manage competing prioritieswith ease. • Experience within the GSOC environment. (preferred) • Security, military, law enforcement, or emergency services experience. (optional) Other Requirements: • Must be able to work in shifts • Must be able and willing to work in person at the GSOC – located in Hyderabad. • Where legally permissible, if hired, candidate is required to be fully vaccinatedagainst Covid-19 no later than his / her start date, unless candidate has a validmedical condition or sincerely held religious belief precluding him / her fromreceiving the vaccine. 

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