Language Quality Manager

Hogarth is the Global Content Production Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

Language Quality Manager

The Company:

Hogarth Worldwide is a leading creative production company, producing advertising and marketing content for many of the world's most famous brands, across all media around the world. Hogarth was founded 10 years ago and has grown from a start-up to over 4,000 people, across 28 cities worldwide and is now part of the WPP family. Our rapid growth continues to drive us forward making Hogarth an exciting place to work and a great place to achieve your career ambitions.

The Role:

The Sr Language Quality Manager will work alongside with the Language Quality Lead and manager, as well as Language Services (HWW-LS) account and project management teams, team leaders and senior management to ensure that the Language Quality Management System is integrated in the company's culture. The Sr Language Quality Manager will be part of the overall development, implementation and maintenance of HWW-LS' Quality Management System (QMS).

Requirements:

• Lead language quality management team to execute global language services strategy and to support global language delivery
• Assist the Language QA team in the maintenance, governance and internal control and promotion of the QMS
• Establish and enhance the department's quality procedures, standards and specifications especially in AI translation and transcreation
• Manage the monitoring, measurement, and review of internal processes and workflows, especially those that impact the quality of the department's language work
• Monitor and measure language delivery performance by gathering relevant data and produce statistical reports
• Lead internal audits and prepare/support external audits when required
• Identify any areas of weakness/root causes and recommend and implement improvement plans
• Review existing policies and make suggestions for changes and improvements
• Monitor and assess the effectiveness of changes made
• Work with clients as well as external suppliers when required
• Use relevant quality tools and metrics and make sure managers and other staff understand how to improve the service offering of HWW-LS
• Support team leaders & managers (when required) in conducting the CAPA procedure
• Design and deliver presentations and training as required based on quality improvement plans

Experience :
- Three-year degree or higher, preferably in a foreign language/or project/program management
- Minimum 7 years' experience in the localisation industry
- Proven experience as language quality manager
- Considerable working experience of in ISO implementation and maintenance
- Experience of service delivery in a QMS environment

Knowledge :
- In-depth understanding of language QA and LQA procedures and relevant legal standards
- Excellent working knowledge of data analysis/statistical and reporting methods
- Proficient in MS Office Suite

Skills :
- Proficient in communicating thoughts and observations in a logical and consistent manner
- Able to manage own activities and priorities and work to deadlines
- Process-orientated, conscientious and responsible
- A keen eye for detail and a results-driven approach
- Cool under pressure
- Persistence and the ability to influence others

Our Hogarth Values:

Hands on

No egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project-big or small, gets our full energy because we believe in doing things right. Every single time. It's how we deliver real results without cutting corners.

Honesty

We are real and authentic – with each other and in our work. Honest, direct communication builds the trust we need to collaborate, grow, and make meaningful things together. It's not always easy but it's always worth it.

Heart & Soul

We bring heart to everything we make. Passion, pride and relentless drive push us beyond "good enough" ––because we care deeply about our craft, and we're always chasing better. We love what we do, and it shows.

Happy Family

Creating a space where everyone feels valued-even when opinions differ, makes this a supportive and inclusive environment for our people. We embrace our differences, celebrate our wins together, and never lose our sense of humor.

Hungry

Curiosity keeps us hungry. We question, experiment, and always seek out what's next. We never settle, and we never stop learning.

Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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