Language Quality Lead

Hogarth is the Global Content Production Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

The Language QA Lead will be responsible for aligning internal and external QA processes, expanding audit capacity through AI and automation, and leading the evaluation, selection, and implementation of Language Quality Management System (QMS). This role will work closely with Language QA teams, Vendor Management, Training, Localization Global Delivery and Engineering to improve quality standards, identify performance trends, and drive efficiency.

Requirements:

• Oversee and enhance Language QA operations, this role will drive scalability, automation, and process improvements, ensuring consistent quality across customer accounts.
• Align internal and external QA processes to create a scalable, standardized quality framework.
• Adapt the QA program to support new language service offering such as AI translation/transcreation.
• Track and analyze performance metrics, using QA insights to maintain high service standards.
• Identify trends, performance gaps, and areas for improvement by leveraging QA data, customer feedback, and survey insights.
• Generate regular reports summarizing findings and recommendations for leadership.
• Work cross-functionally with Training, Localization Global Delivery, Localization Engineering and Vendor Management to implement process improvements.
• Implement AI-driven automation to increase audit frequency and enhance QA accuracy with performance analytics.
• Ensure QA practices comply with regulatory requirements by collaborating with Compliance & Risk teams.
• Champion efficiency initiatives that improve customer experience and drive continuous improvement.

Key Qualifications

• 2-4 years of experience in language QA management within localization industry.
• Proven ability to develop, refine, and execute QA programs at scale.
• Strong analytical mindset with the ability to interpret data and drive actionable improvements.
• Excellent organizational and project management skills to handle multiple initiatives effectively.
• Experience collaborating across teams to enhance QA processes, training, and operational efficiency.
• Solid understanding of regulatory compliance, industry best practices, and quality standards.
• Exceptional communication skills—both written and verbal—with the ability to influence and align stakeholders.
• Familiarity with privacy, compliance, regulatory and ISO requirements is a plus.
  
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Happy Family

Creating a space where everyone feels valued-even when opinions differ, makes this a supportive and inclusive environment for our people. We embrace our differences, celebrate our wins together, and never lose our sense of humor.

Hungry

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Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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