Store Manager
9 hours ago
Job Summary:
We are seeking a results-driven and customer-focused Store Manager to oversee daily operations at our jewelry retail store. The ideal candidate will be experienced in high-end retail management, with a strong understanding of luxury product sales, customer service, visual merchandising, and team leadership. You will be responsible for maximizing store performance, driving sales, and ensuring a premium customer experience aligned with our brand values.
Key Responsibilities:
Sales & Customer Service
- Achieve and exceed store sales targets and KPIs.
- Deliver exceptional customer service, ensuring a personalized luxury experience.
- Train and motivate the sales team to maximize cross-selling and up-selling opportunities.
- Resolve customer complaints professionally and efficiently.
Store Operations
- Oversee daily store operations, including opening/closing procedures, inventory control, and visual merchandising.
- Ensure proper handling and security of high-value inventory.
- Maintain store cleanliness, layout, and product displays in line with brand guidelines.
- Ensure compliance with safety, security, and operational policies.
Inventory & Stock Management
- Monitor stock levels and coordinate with procurement teams for replenishment.
- Oversee regular stock takes and inventory audits.
- Prevent stock loss through effective security and loss prevention measures.
Team Management
- Schedule and delegate tasks to team members.
- Foster a positive work environment that encourages growth and high performance.
Reporting & Analysis
- Prepare and present daily, weekly, and monthly sales reports.
- Analyze sales trends and customer feedback to drive business improvements.
- Provide feedback to senior management on product trends and market competition.
Requirements:
Education:
Bachelor's degree in Business Administration, Retail Management, or a related field (preferred).
- Strong leadership and team management skills.
- Excellent interpersonal and communication abilities.
- Sales-driven with strong customer service focus.
- Good knowledge of jewellery products (gemstones, gold, diamonds, etc.)
- Proficiency in POS systems, MS Office, and retail management software.
Job Types: Full-time, Permanent
Pay: ₹40, ₹50,000.00 per month
Benefits:
- Health insurance
- Leave encashment
Work Location: In person
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