Counselling & Conversion Specialist

1 week ago

Mumbai, Maharashtra, India QI Spine Full time ₹ 1,20,00,000 - ₹ 1,80,00,000 per year

Job Locations: Mumbai, Delhi, Bangalore, Hyderabad, Pune

Working Days: 6 days working, 1 rotational off

Shift Timing: Any shift timing of 8 hours between 7:00 AM to 9:00 PM,

(should be flexible with the shifts)

Salary: LPA

The role of the Counsellor focusses of primarily achieving 2 objectives:

1) Counselling and advising patients visiting the clinic for the first time on our treatment approach and why we are the most recommended treatment option for them keeping their health priorities in mind.

2) Ensuring a pleasing and seamless patient experience throughout their treatment journey with QI Spine Clinic.

Detailed Job Responsibilities:


• Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment.


• Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about.


• Understanding from patients their chief concerns, their history and providing the doctor with all the relevant information to ensure that the Doctor has a better understanding of the patient


• Educating patients in simple words the treatment approach, the pricing in details, the expected recovery and all other details enabling patients to make an informed decision


• Ensuring that all sales interactions are done in a patient-centric approach


• Assuring patients basis their diagnosis, treatment prescription on their recovery and convincing them to take the treatment program; including sharing success stories, cracking barriers and involving the Doctor where needed to clarify clinical doubts


• Convincing patients to commit to the treatment program and ensuring they complete it to experience recovery


• Establishing a tone of empathy that helps to resolve any patient complaints or conflicts


• Prioritize patient satisfaction throughout the patient journey to build long-term relationships


• Collaborate with calendar management team to optimize scheduling and streamline patient interactions
• Ensure a professional and well-maintained appearance personally and collaborate closely with doctors, housekeeping staff, support functions, and other team members to keep the clinic premises welcoming and to create a patient-centric environment


• Responsible for day-to-day operations & overall financial performance of the clinic


• Maintain counselor reports daily


• Coordinating with finance department (Invoices, Getting Discount Approval, Billing)

Qualifications & Skills:


• HSC/Graduate


• Must know Microsoft Excel


• Previous experience in patient counseling, customer service, or related roles, with a focus on grooming


• Proven sales experience and the ability to meet or exceed sales targets


• Excellent interpersonal and communication skills, with a genuine passion for patient care


• Software Efficiency

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