Client Relationship Manager

20 hours ago

Noida, Uttar Pradesh, India TECEZE Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: Client Relationship Manager / Key Account Manager

Location: Noida

Department:
Customer Success

Reports To:
Head of Account Management

Role Overview:

We are looking for a highly driven and experienced
Client Relationship Manager / Key Account Manager
with 5+ years of expertise in managing strategic enterprise accounts. The ideal candidate will be responsible for delivering profitable growth through strong client relationships, proactive account management, and financial ownership. You will work closely with internal teams to ensure client success while identifying and executing new revenue opportunities within your portfolio.

Key Responsibilities:

  • Own and manage key client accounts, serving as the primary point of contact and trusted advisor.
  • Build deep client relationships through consistent communication, onsite visits, and strategic engagement.
  • Understand the client's business goals, organizational structure, and pain points to align services effectively.
  • Ensure high levels of client satisfaction, loyalty, and retention.
  • Drive revenue growth through strategic account farming—identifying cross-sell and up-sell opportunities.
  • Present tailored solutions that align with client needs and future growth strategies.
  • Meet and exceed monthly and quarterly revenue and profitability targets for assigned accounts.
  • Manage full P&L responsibility for your accounts, including forecasting, cost control, and margin improvement.
  • Collaborate with internal teams (finance, delivery) to resolve billing discrepancies, minimize financial risks, and maintain profitability.
  • Monitor and optimize account financial health regularly.
  • Conduct structured monthly reviews with clients to track KPIs, SLAs, project delivery, and future.
  • Prepare detailed account review documents and strategic action plans.
  • Address concerns and resolve client escalations with urgency and professionalism.
  • Conduct regular in-person visits to client sites, building trust with key stakeholders across all levels.
  • Represent the organization in review meetings, industry forums, and client events.
  • Foster multi-level relationships within client organizations to identify decision-makers and influencers.
  • Collaborate with cross-functional teams (technical, operations, marketing) to ensure smooth service delivery and client success.
  • Maintain up-to-date CRM entries, activity logs, pipeline status, and forecast reports.
  • Provide periodic reports to leadership on account performance, risks, and expansion opportunities.

Key Performance Indicators (KPIs):

  • Achievement of assigned revenue and margin targets
  • Growth in account revenue (YoY, QoQ)
  • New services/revenue streams activated per client
  • Client satisfaction scores (CSAT, NPS)
  • Frequency of client site visits and engagement quality
  • Account renewal and retention rates
  • Reduction in overdue payments and cost leakages

Requirements:

  • 5+ years of experience
    in client relationship management, key account management, or enterprise sales
  • Bachelor's or Master's degree
    in Business, Marketing, or related field (MBA preferred)
  • Proven track record in growing enterprise accounts and achieving financial targets
  • Strong communication, negotiation, and interpersonal skills
  • Experience managing P&L and preparing business performance reports
  • Willingness to travel for client meetings and reviews
teceze

  • Client Relationship Manager

    1 week ago

    Noida, Uttar Pradesh, India KYG Estate X Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionKYG Estate X is a formidable name in the Real Estate Industry, known for its rich and diverse experience in facilitating residential, industrial, and commercial projects for purchase as well as sale. Our business portfolio includes buying, renting, and selling properties, with expertise in facilitating partnerships with renowned developers...

  • Client Relationship Manager

    19 hours ago

    Noida, Uttar Pradesh, India Fan Tv Ai Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    We are looking for a dynamic and client-focused Client Relationship Manager to join our event management team. The CRM will be responsible for nurturing client relationships, ensuring seamless communication, understanding event requirements, and ensuring the successful execution of events as per client expectations. This role requires a mix of excellent...

  • Client Relationship Manager

    6 days ago

    Noida, Uttar Pradesh, India Numoo HR Full time ₹ 4,20,000 - ₹ 6,00,000 per year

    Client Relationship ManagerBudget - 35K-50K per monthExperience 2-3 yrsJob Responsibilities* Manage and monitor client portfolios across insurance and mutual fund products to ensure optimal performance.* Handle client queries and resolve complaints related to app usage, fund performance, and service issues.* Assist clients with timely renewal of policies,...

  • Client Relationship Manager

    17 hours ago

    Noida, Uttar Pradesh, India Sociapa Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Manage client relationships* Ensure client satisfaction* Collaborate with team on projects* Report on performance metrics* Drive social media engagement

  • Client Relationship Manager

    4 days ago

    Noida, Uttar Pradesh, India Ebizon Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We are seeking an experienced Client Relationship Manager to lead our agency's digital marketing efforts. The successful candidate will be responsible for building long-term relationships with international clients, investigating and determining client needs, and managing a team of marketing executives to deliver strong results across multiple accounts. The...

  • Client Relationship Manager in Noida

    21 hours ago

    Noida, Uttar Pradesh, India IMPRESIO STUDIO Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Key ResponsibilitiesDevelop and maintain strong relationships with clients, acting as the main point of contact for all their needs and inquiriesCollaborate with internal teams to ensure the timely delivery of projects and solutions to meet client expectationsConduct regular check-ins with clients to gather feedback, address any issues, and identify...

  • Client Relationship Officer

    4 days ago

    Noida, Uttar Pradesh, India MSM Unify Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Position: Client Relationship Officer (CRO)Location: NoidaDepartment: Sales & Business DevelopmentReports To: Senior Manager – Global Degree BusinessExperience Required: 2–5 yearsPosition OverviewWe are looking for an enthusiastic and customer-focused Client Relationship Officer to manage and enhance relationships with students, channel partners, and...

  • Client Relationship Manager

    4 days ago

    Noida, Uttar Pradesh, India Acres N Yards Realcom Full time ₹ 87,000 - ₹ 5,40,000 per year

    Company Name: Acres N Yards RealcomLocation: Sector 132 UTC Building NoidaDesignation: Client Relationship ManagerExperience: 1 + Year in Automobiles ShowroomQualification - Bachelor's Degree in related filedSalary: Upto 45,000Job Type – Full TimeJoining: Immediate JoinerMale and Female Both Can ApplyKey ResponsibilitiesCustomer Communication: Serve as the...

  • Client Relationship Management Intern

    21 hours ago

    Noida, Uttar Pradesh, India NorthBridge Consulting Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Company DescriptionAt NorthBridge Consulting, we redefine what academic support means for students. Founded by a driven team of educators and consultants, we have become a trusted partner for college students across the United States. Our mission is to empower students to succeed academically, professionally, and personally by offering structured support...

  • Client Relationship Manager

    5 days ago

    Noida, Uttar Pradesh, India L'experienZa Full time ₹ 30,000 - ₹ 60,000 per year

    City - Sector 65, NoidaSalary - Depending upon your skills from 25k to 50KCompany DescriptionL'experienZa Experiences, an off shoot of Lakshurious, is a premier Luxurious Staycations/ Villacations agency providing Signature Journeys, Experiential stays. Lakshurious Weddings is a wedding planning company with 22 years of experience in weddings and event...