SAP C4C Service Consultant

1 week ago

Bengaluru, Karnataka, India VidPro Consultancy Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Responsibilities:
  • Act as a subject matter expert in SAP C4C application, providing hands-on experience in areas such as business partner, material master, RMA, customer inquiries, interactions and requests
  • Analyze and resolve support and enhancement requests.
  • Provide level two support on all procurement related applications to address user requests and resolve system issues, which may involve occasionally working non-business hours to support high-severity issues impacting business users
  • Develop and maintain meaningful reports and dashboards to offer insights into sales and service performance.
  • Develop and design documents, functional specifications, test scripts, and assist in issue resolution and risk mitigation on projects and support activities
  • Interface with other functional areas to implemented cross-functional solutions.
  • Assisting in integrations of SAP applications with existing and external applications
  • Implement designs and configure the system as necessary.
  • Ensure that high system performance levels are achieved as part of the quality assurance and performance process.
Requirements:
  • A minimum of 3 - 6 years of progressive SAP experience with at least one focused on C4C, including at least one full lifecycle C4C implementations in the areas of Service Cloud
  • 2 years of SAP Production Support experience
  • Strong written and verbal communication skills and the ability to work closely with all levels of the organization
  • Excellent SAP configuration skills
  • Experience developing and drive the implementation of SAP best practices and standards
  • Bachelor's degree from an accredited college/university
Educational Background

Expertia AI Technologies

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