Case Manager

3 days ago

Mumbai, Maharashtra, India Clerk-Tech Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Position Overview

As a Case Manager, you will play a key role in supporting legal professionals and ensuring the smooth

processing of client files. This position involves direct client communication, document and deadline

management, form completion, legal drafting, and administrative coordination. The ideal candidate is

detail-oriented, professional, and experienced in managing sensitive information in a fast-paced,

multicultural environment.

Key Responsibilities

Answer incoming phone calls and respond to client inquiries in a professional and courteous

manner.

Manage and monitor email accounts and ensure timely responses.

Schedule consultations, follow-ups, and meetings in the firm calendar.

Maintain and update client records in the database accurately.

Take, record, and reconcile payments from clients.

Complete and review immigration application forms with a high level of accuracy.

Work with online government portals (IRCC, GCKey, etc.) to submit and track applications.

Monitor case deadlines and send reminders to clients and internal staff.

Conduct legal research as directed by lawyers or consultants.

Communicate with clients by email and phone to request documents, provide updates, or relay

legal advice.

Draft legal submissions and supporting documentation based on case strategy.

Prepare legal service agreements and other client contracts.

Contribute to social media content creation (e.g., updates, tips, client success stories).

Research and write informative articles on immigration topics for publication on our blog or

newsletter.

Required Skills & Qualifications

Language & Communication

Fluent in English with a polite and professional phone manner.

Exceptional written communication skills, including grammar and clarity.

Cultural Competency

Demonstrated ability to work with clients from diverse backgrounds.

Comfortable communicating with individuals who speak English as a second language and may

have varying accents.

Technical Skills

Proficient in:

oWindows Operating System

oAdobe Acrobat/Reader

oGoogle Docs

oMicrosoft Excel and Word

oDropbox

Other Requirements

Basic math skills for handling payments and invoices.

Strong organizational and time management skills.

Excellent attention to detail and ability to follow procedures precisely.

Work Environment & Physical Requirements

Remote work setup: must have a reliable high-speed internet connection.

Quiet, professional work environment free of background noise.

Confidentiality is essential-client data must not be visible or audible to others during your

working hours.

Shift-US shift

Salary LPA

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