
Branch Manager
2 days ago
Branch Manager (DC) – Full Home Deep Cleaning
Role Definition
Responsible for managing
5 branches
of deep cleaning operations – ensuring manpower efficiency, customer satisfaction, quality standards, and SOP compliance.
Key Responsibilities & Deliverables
- Manpower & Material Management
: Monthly manpower planning, approvals for material planning, attendance & leave management. - Staff Supervision
: Grooming/uniform checks, task delegation (daily/weekly/monthly), shift scheduling, replacements, team performance monitoring. - Customer Relations
: Daily coordination, feedback collection, references, Google reviews, complaint resolution, and payment follow-ups. - Operational Excellence
: SOP creation & implementation, safety & hygiene compliance, equipment/material provisioning. - Reporting & Control
: Daily team/supervisor reporting, monthly reports (cost reduction, training), branch performance presentations. - Team Development
: Motivation, training, building supervisor teams, arranging social activities. - Financials
: Salary administration, cost optimization, accommodation/food arrangements for staff. - Special Assignments
: Participation in major projects, cross-branch travel for reviews/training.
Tasks & Activities
- Daily planning & reporting.
- Grooming & uniform checks.
- Attendance & payroll management.
- Training supervision & review.
- Monthly cost reduction initiatives.
Measurement Metrics
- Staff retention ratio.
- Number of complaints addressed.
- Timely reporting submissions.
- Customer referrals acquired.
- Volume of feedback collected.
- Training & development progress.
Job Location
: Google Maps Link
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