
ERP Support Executive
6 days ago
Role Overview
The Support Executive will act as the first point of contact for Jupsoft clients, providing prompt assistance, resolving day-to-day issues, and ensuring a smooth user experience with our ERP, CRM, and LMS products. The role requires excellent communication skills, problem-solving ability, and a strong customer-first approach.
Key Responsibilities
- Handle customer queries via phone, email, chat, or ticketing system.
- Provide timely solutions for user-level issues such as login, permissions, password resets, and navigation support.
- Log, track, and close tickets while maintaining SLA compliance.
- Escalate unresolved or complex issues to higher-level support when needed.
- Maintain accurate documentation of issues and resolutions.
- Assist clients in using ERP/CRM/LMS modules effectively.
- Share product updates, FAQs, and knowledge base content with clients.
- Contribute feedback on recurring issues to improve product quality and support processes.
Requirements
- Proficiency in English (written and spoken).
- Willingness for Travelling
- Strong interpersonal and communication skills.
- Ability to handle day-to-day client tickets with patience and empathy.
- Customer-first attitude with focus on satisfaction.
- Analytical and problem-solving skills.
- Exposure to School ERP/CRM/LMS is an added advantage.
Job Type: Full-time
Pay: ₹10, ₹15,000.00 per month
Experience:
- Customer support: 1 year (Preferred)
Language:
- English (Required)
Willingness to travel:
- 50% (Required)
Work Location: In person
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