ERP Support Executive

7 days ago

Noida, Uttar Pradesh, India Jupsoft Technologies Pvt. Full time ₹ 1,20,000 - ₹ 18,00,000 per year

Role Overview

The Support Executive will act as the first point of contact for Jupsoft clients, providing prompt assistance, resolving day-to-day issues, and ensuring a smooth user experience with our ERP, CRM, and LMS products. The role requires excellent communication skills, problem-solving ability, and a strong customer-first approach.

Key Responsibilities

  • Handle customer queries via phone, email, chat, or ticketing system.
  • Provide timely solutions for user-level issues such as login, permissions, password resets, and navigation support.
  • Log, track, and close tickets while maintaining SLA compliance.
  • Escalate unresolved or complex issues to higher-level support when needed.
  • Maintain accurate documentation of issues and resolutions.
  • Assist clients in using ERP/CRM/LMS modules effectively.
  • Share product updates, FAQs, and knowledge base content with clients.
  • Contribute feedback on recurring issues to improve product quality and support processes.

Requirements

  • Proficiency in English (written and spoken).
  • Willingness for Travelling
  • Strong interpersonal and communication skills.
  • Ability to handle day-to-day client tickets with patience and empathy.
  • Customer-first attitude with focus on satisfaction.
  • Analytical and problem-solving skills.
  • Exposure to School ERP/CRM/LMS is an added advantage.

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Experience:

  • Customer support: 1 year (Preferred)

Language:

  • English (Required)

Willingness to travel:

  • 50% (Required)

Work Location: In person

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