Operation Assistant
6 days ago
Key Responsibilities
- Create and manage shipping labels across multiple courier partner portals
- Ensure accuracy of shipment data such as consignee details, package weight, dimensions, and destination before label creation.
- Update internal shipment trackers with label details, tracking IDs, and status updates.
- Coordinate with warehouse and dispatch teams to ensure timely handover of shipments.
- Verify pickup schedules and follow up with courier partners in case of delays or discrepancies.
- Maintain records of daily bookings and manifests for reporting and reconciliation.
- Identify and resolve booking errors or duplicate label issues quickly.
- Assist the operations manager in daily dispatch planning and documentation.
Required Skills and Tools
- Proficiency in: Courier portals such as Delhivery, Movin, Ecom rtc
- Office tools: Microsoft Excel / Google Sheets (mandatory)
- Communication tools: Email, WhatsApp Web, Slack
- Document management: Google Drive / Dropbox
- Basic familiarity with CRM or order management tools (Like Zoho) is a plus.
Qualifications
- Education: Bachelor's degree (preferred) or relevant diploma in logistics, commerce, or operations.
- Experience: 1–3 years in logistics operations, courier coordination, or shipping label generation.
- Language Proficiency: Excellent English (written and spoken); Hindi or regional language proficiency is a plus.
- Technical: Strong computer literacy and ability to work with multiple online systems simultaneously.
Key Attributes
- High attention to detail and accuracy.
- Ability to multitask and meet daily dispatch deadlines.
- Reliable, proactive, and organized in managing shipment flow.
- Strong communication and coordination skills.
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