Process Associate

12 hours ago

Hyderabad, Telangana, India Career Consultz Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Company Description

Genpact - Global professional services and technology company that provides business operations services, leveraging process intelligence, data, and AI to deliver outcomes for clients.

Role Description

This is a full-time, on-site role based in Hyderabad for a Customer Support Associate. The Customer Support Associate will interact with clients to resolve queries, provide exceptional service, and ensure customer satisfaction. Responsibilities include addressing customer inquiries, managing expectations, assisting in communication, and supporting sales or training initiatives as needed. The role focuses on delivering a seamless and engaging customer experience while actively contributing to company objectives.

Qualifications

  • Proficiency in Customer Support, Customer Experience, and Customer Service
  • Experience in Sales and Training initiatives
  • Strong communication and interpersonal skills
  • Ability to manage time efficiently and prioritize tasks effectively
  • Familiarity with CRM tools and customer service best practices
  • Bachelor's degree or equivalent experience in business administration, customer service, or related fields

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