Process Associate

2 weeks ago

Hyderabad, Telangana, India Genpact Full time ₹ 2,50,000 - ₹ 5,00,000 per year

With
a startup spirit and 90,000+ curious and courageous minds, we have the
expertise to go deep with the world's biggest brands—and we have fun doing it.
Now, we're calling all you rule-breakers and risk-takers who see the world
differently, and are bold enough to reinvent it. Come, transform with us.

We are inviting
applications for the role of Process Associate, Customer Service- Non-Voice

We're looking for someone with strong work
ethic, and the ability to work well both independently and within the context
of a larger team-oriented environment.

Self-starting, intellectually curious and
creative individual comfortable operating in a fast-paced, dynamic environment

Responsibilities
  • Provide
    resolution to maintain standards of quality
  • Recognize
    trends and patterns and raise issues timely
  • Provide
    insights to help improve the support to the users
  • Maintain
    a thorough understanding of process and policies
  • Provide
    excellent customer service to our customers
Qualifications
we seek in you
Minimum qualifications
  • Any
    Graduate (PG an added advantage)
  • Freshers
    are eligible
  • Fluent in
    English
Preferred
qualifications
  • Effective
    probing skills and analyzing / understanding skills
  • Problem
    solving skills with customer centric approach
  • Must be
    able to work on a flexible schedule (including weekend shift work)

Genpact is an Equal Opportunity Employer
and considers applicants for all positions without regard to race, color,
religion or belief, sex, age, national origin, citizenship status, marital
status, military/veteran status, genetic information, sexual orientation,
gender identity, physical or mental disability or any other characteristic
protected by applicable laws. Genpact is committed
to creating a dynamic work environment that values diversity and inclusion,
respect and integrity, customer focus, and innovation. For more information,
visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

 

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