Process Associate

6 hours ago

Hyderabad, Telangana, India Brillio Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Senior Process Associate

Primary Skills
  • Collaboration - SharePoint, VMWare Hybrid Cloud, Linux, O365 Administration, Data Center Management, Release Management, MS Dynamics Life Cycle Services (LCS), CITRIX, SCOM/SCCM, Server Administration, Asset Lifecycle Management, Disaster Recovery, Unix, Jboss, Service Desk
Specialization
  • Systems Engineering: Engineer, Systems & Storage
Job requirements
  • We are looking for a detail-oriented and proactive Sr. Associate to join our Customer Service Desk team, focusing on Order Management in a non-voice capacity. The ideal candidate will have experience working with SAP (preferably SAP SD) and managing end-to-end order processing through digital communication channels such as email, ticketing systems, and internal portals. ________________________________________ Key Responsibilities:
    • Manage customer orders through SAP and ensure accurate and timely processing.
    • Handle customer queries and issues via email, chat, and ticketing tools—no voice support required.
    • Monitor order status and proactively communicate updates to internal teams and customers.
    • Coordinate with internal departments (Sales, Logistics, Finance, etc.) to resolve order-related issues.
    • Maintain accurate customer and order data in SAP and other systems.
    • Investigate and resolve discrepancies in orders, pricing, and delivery schedules.
    • Generate and analyze reports related to order fulfillment, backlog, and customer satisfaction.
    • Document standard operating procedures (SOPs) and contribute to process improvements.
    • Support internal audits and compliance requirements related to order management. ________________________________________ Required Qualifications:
    • Bachelor's degree in Business, Commerce, Supply Chain, or related field.
    • 3–5 years (Sr. Associate) of experience in Order Management or Customer Service roles.
    • Proficiency in SAP SD module and familiarity with order-to-cash processes.
    • Strong written communication skills and attention to detail.
    • Experience with ticketing systems (e.g., ServiceNow, Zendesk) is a plus.
    • Ability to multitask and prioritize in a fast-paced, high-volume environment.
    • Proficient in MS Office (Excel, Outlook, Word)... ________________________________________ Preferred Qualifications:
    • SAP SD certification or relevant training.
    • Experience in shared services or global business services (GBS) environments.
    • Knowledge of EDI processes and customer self-service portals.
    • Familiarity with Lean or Six Sigma methodologies.

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